At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, including weekends and evenings, in a supportive team environment.
- Why this job: Make a real difference by helping customers create homes they love while developing your skills.
- Qualifications: Great communication skills and a passion for teamwork and customer service.
The predicted salary is between 27300 - 27300 € per year.
Full Time - 36.75 or 15 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £13.10 per hour (Inclusive of an £0.81 per hour, store specific location allowance)
B&Q Oxford
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - TradePoint in Oxford employer: B&Q Limited
At B&Q Oxford, we pride ourselves on being an excellent employer that values diversity and fosters a supportive work culture. As a TradePoint Customer Advisor, you'll enjoy competitive pay, generous holiday allowances, and a comprehensive benefits package designed to promote your wellbeing and professional growth. Join our team and be part of a company that empowers you to make a meaningful impact in the lives of our customers while enjoying a flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Oxford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the TradePoint team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with all sorts of trade members. Role-play with a friend or family member to get comfortable with different scenarios and questions.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've helped customers or colleagues in the past. This will demonstrate your ability to build relationships and find solutions, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family and becoming a part of the TradePoint experience.
We think you need these skills to ace Customer Advisor - TradePoint in Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. We love seeing how you can connect with our TradePoint members!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on your key strengths.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items or promotions will show your enthusiasm and understanding of the role.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve built relationships or resolved issues effectively.
✨Demonstrate Team Spirit
Since teamwork is essential, be ready to share experiences where you collaborated with colleagues. Highlight how you contributed to team success and how you can adapt to different working styles.
✨Be Flexible and Open-Minded
The job requires flexibility with shifts, so express your willingness to work varied hours. Share any previous experiences where you adapted to changing schedules or took on new responsibilities.
