At a Glance
- Tasks: Support effective communication in retail operations and engage with store teams.
- Company: Join a diverse team at B&Q, committed to making homes better.
- Benefits: Enjoy a competitive salary, 6.6 weeks holiday, and wellness perks.
- Other info: Hybrid working model with opportunities for personal growth and inclusion.
- Why this job: Make a real impact on store operations and enhance customer experiences.
- Qualifications: Experience in operational communication and strong skills in Office 365.
The predicted salary is between 30000 - 36000 £ per year.
Permanent position with a salary range from £30,000 to £36,000 plus benefits including Pension, PMI, ShareSave, 6.6 weeks holiday, and Hybrid Working (2-3 days per week in the office) based in Southampton, Store Support Office.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as an Operations Communications Co-Ordinator and you'll be a big part of this.
What’s the job?
Working in the Retail team, this role supports the Store Operations and Communications Manager in delivering effective Operational Communication. The coordinator ensures that store-focused communication is delivered effectively in line with store requirements. This supports our 'powered by Kingfisher' strategic direction by providing timely support to stores to ensure they're trading effectively.
Key Accountabilities / Responsibilities:
- Ensures all required communication distribution lists are in place and up to date.
- Support with the creation of a variety of engaging and informative communications, using agreed templates.
- Makes sure required templates and tools are up to date.
- Supports the trading agenda by ensuring communication is simple, clear and timely.
- Ensures communication is aligned to our purpose and strategic plan.
- Keep the communications and activity planner up to date, taking day-to-day responsibility for all planning activities, including the creation of any specific activity plans.
- Sends all 'push' communication according to the communication plan using the relevant communications channel, and keeping all 'pull' channels up-to-date.
- Supports intranet page and Task Manager updates and creation.
- Measure communication success.
- Attend meetings and gather information from key stakeholders.
- Help plan and deliver ad hoc projects and events.
- Research, source and write content, ensuring it is appropriate and fit for purpose for the audience identified.
What we need:
- Proven experience of operational communication.
- Strong written and verbal communication skills, with an eye for accuracy and attention to detail.
- Knowledge of Adobe design tools.
- Proficient in all Office 365 applications – including good knowledge of SharePoint, Viva Engage, Teams.
What’s in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
For any recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.
Operational Communications Co-Ordinator employer: B&Q Limited
At B&Q, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Located in Southampton, our Store Support Office provides a supportive environment where employees can thrive, with generous benefits including a competitive salary, an award-winning pension scheme, and 6.6 weeks of holiday. We are committed to your professional growth, ensuring you have access to networks and resources that empower you to succeed in your role as an Operational Communications Co-Ordinator.
