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- Tasks: Ensure product compliance on the B&Q Marketplace and monitor listings.
- Company: B&Q is dedicated to helping customers create their ideal homes.
- Benefits: Enjoy a competitive salary, bonus, 6.6 weeks holiday, and hybrid working.
- Why this job: Join a diverse team committed to inclusion and making a positive impact.
- Qualifications: Experience in product compliance and strong interpersonal skills required.
- Other info: Applications reviewed in January; interviews planned for mid-January.
The predicted salary is between 33600 - 50400 £ per year.
Marketplace Compliance Specialist - another exciting new opening! Permanent Up to £47,000+ Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (3 days per week in the office) Southampton, Store Support Office.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Marketplace Compliance Specialist and you’ll be a big part of this.
What’s the job?
You will contribute to ensuring products listed on the B&Q Marketplace by verified sellers are compliant with regulatory and contractual requirements, working collaboratively with stakeholders to ensure that B&Q continues to meet its legal obligations as an online marketplace.
Key accountabilities and responsibilities:
- Product Onboarding Due Diligence: Ensure compliance with regulatory and contractual requirements for selected product categories during onboarding.
- Relationship Building: Establish strong working relationships with the wider marketplace team across the Group.
- Post-Live Monitoring: Monitor live marketplace listings, removing products as needed. Clearly explain decisions to non-technical stakeholders.
- Process Improvement: Actively contribute to enhancing documented processes and procedures.
- Investigations and Compliance: Investigate issues arising from customer complaints, reviews, and interactions with verified sellers. Assess technical information and take appropriate action. Ensure ongoing compliance with regulatory obligations in various territories.
- Corrective Actions and Support: Assist with corrective actions and follow up to ensure implementation.
- Legal Compliance Support: Collaborate with the Legal Compliance Manager on ad-hoc matters.
What we need:
- Proven experience in a product compliance role with a broad understanding of consumer-focused legislation, for example, product safety and claims.
- Ability to manage a wide and varied caseload.
- Comfortable with shifting priorities in a fast-moving environment.
- Strong interpersonal skills – ability to work successfully with both internal and external stakeholders.
- Good IT skills, particularly the MS Office suite.
- Competent in dealing with incidents in a timely manner taking a measured and proportionate approach, based on agreed policies and procedures.
- Confident in using experience and knowledge to influence others.
- Self-motivated and capable of working independently.
We will be reviewing applications in January with a view to organise interviews mid-January.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Online Marketplace Compliance Specialist employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Online Marketplace Compliance Specialist
✨Tip Number 1
Familiarise yourself with consumer-focused legislation, especially around product safety and compliance. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the compliance field, particularly those who have experience in online marketplaces. Engaging with them can provide insights and potentially valuable connections that could aid your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed compliance issues or improved processes in previous roles. Being able to articulate your experience clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your interpersonal skills by preparing to discuss how you've successfully collaborated with various stakeholders in past positions. This is crucial for the role, so having concrete examples ready will be beneficial.
We think you need these skills to ace Online Marketplace Compliance Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Marketplace Compliance Specialist position. Tailor your application to highlight relevant experience in product compliance and consumer-focused legislation.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in a product compliance role. Provide specific examples of how you've managed compliance with regulatory requirements and your ability to handle a varied caseload.
Showcase Interpersonal Skills: Demonstrate your strong interpersonal skills by mentioning instances where you've successfully collaborated with internal and external stakeholders. This is crucial for building relationships within the marketplace team.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any errors or typos. A well-presented application reflects your attention to detail, which is essential for the compliance role.
How to prepare for a job interview at B&Q Limited
✨Understand Compliance Regulations
Familiarise yourself with the key compliance regulations relevant to the role, such as product safety and consumer legislation. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the position.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders in previous roles. This is crucial for the Marketplace Compliance Specialist role, so be ready to discuss your interpersonal skills and collaborative experiences.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've dealt with compliance issues or customer complaints. Be prepared to explain your thought process and the actions you took to resolve these situations effectively.
✨Highlight Process Improvement Contributions
Reflect on any past experiences where you've contributed to improving processes or procedures. Discussing your proactive approach to enhancing compliance practices will show that you're not just a follower of rules but also a contributor to better systems.
