At a Glance
- Tasks: Lead shifts, ensure smooth operations, and create a fantastic shopping experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the heartbeat of the store and make a real impact on customers and colleagues.
- Qualifications: Passionate about customer service, team-oriented, and safety-conscious.
The predicted salary is between 27709 - 27709 £ per year.
Full time, Part time or Job Share - 36.75 Hours per week Permanent Contract £27,709.50 per annum + Pension + 6.6 Weeks Holiday B&Q Northampton
This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
What's the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Northampton employer: B&Q Limited
B&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where diversity and inclusion are at the forefront. As a Shift Lead in Northampton, you will enjoy a competitive salary, generous holiday allowance, and access to a range of wellness benefits, all while playing a crucial role in creating a positive shopping experience for customers. With opportunities for personal growth and a commitment to making every colleague feel valued, B&Q is dedicated to fostering a workplace where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Think of examples where you've gone above and beyond for customers and be ready to share those stories.
✨Tip Number 3
Show your passion for teamwork! Highlight experiences where you've motivated colleagues or worked collaboratively. B&Q values a great team environment, so let that shine through in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family as a Shift Lead.
We think you need these skills to ace Shift Lead in Northampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Highlight Teamwork Skills:As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences that showcase your ability to motivate and collaborate with others. We love a good team player!
Be Safety Conscious:Safety is key in our stores! In your application, include examples of how you've maintained a safe environment in previous roles. This shows us you're detail-oriented and responsible.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities, such as overseeing shifts and ensuring customer satisfaction. This will help you demonstrate your passion for the role and how you can contribute to making every customer count.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be responsible for managing a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate colleagues and create a positive work environment. Highlight any experiences where you’ve made decisions that benefited both customers and your team.
✨Emphasise Safety Awareness
Safety is a key aspect of the Shift Lead role. Be ready to discuss how you prioritise safety in the workplace and share any relevant experiences where you identified compliance opportunities. This shows that you take the responsibility seriously and are committed to maintaining a safe shopping environment.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how B&Q supports diversity and inclusion. Engaging with your interviewers not only shows your interest in the role but also helps you assess if the company is the right fit for you.
