At a Glance
- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Other info: Flexible shifts available, with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 27300 - 27300 € per year.
Part Time - 19 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £13.10 per hour
B&Q Newport - Isle of Wight
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor in Newport employer: B&Q Limited
At B&Q Newport on the Isle of Wight, we pride ourselves on being an excellent employer that values diversity and inclusion, ensuring every team member feels they belong. With a strong focus on employee wellbeing, we offer a competitive salary alongside an award-winning pension scheme, generous holiday allowance, and various wellness benefits, all within a supportive and collaborative work culture. Join us as a Customer Advisor and enjoy opportunities for personal growth while helping customers transform their homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will highlight your friendly and outgoing nature, which is exactly what they’re looking for.
✨Tip Number 3
Be ready to showcase your teamwork! Since this role involves working closely with others, prepare to discuss how you’ve collaborated in previous jobs. Highlighting your flexibility and eagerness to learn will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with new ways of working, which is a big plus for this role.
We think you need these skills to ace Customer Advisor in Newport
Some tips for your application 🫡
Show Your Passion for Home Improvement:When writing your application, let us see your enthusiasm for home improvement! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities we’re looking for. Mention your friendly nature and eagerness to learn, as these traits are key to being a successful Customer Advisor with us.
Highlight Teamwork Skills:We value teamwork, so don’t forget to include examples of how you’ve worked well in a team before. Whether it’s in a job or a group project, show us how you contribute to a positive team environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understand their home improvement ethos and think about how you can contribute to helping customers create their dream homes.
✨Show Your Passion for Customer Service
During the interview, be sure to express your enthusiasm for helping others. Share examples of times you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Be Ready to Discuss Teamwork
Since teamwork is key in this role, prepare to talk about your experiences working in a team. Highlight how you’ve collaborated with others to achieve common goals, especially in busy retail environments.
✨Flexibility is Key
B&Q values flexibility, so be prepared to discuss your availability and willingness to work varied shifts. Show that you're adaptable and ready to take on different tasks, from stock management to customer interactions.
