At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for detail.
The predicted salary is between 27709 - 27709 £ per year.
This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Locations
Shift Lead in Newport, Wales employer: B&Q Limited
B&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary alongside an award-winning pension scheme and generous holiday allowance. With a strong commitment to diversity and inclusion, B&Q fosters a supportive work culture where every colleague is valued and encouraged to thrive, making it a fantastic place for those looking to grow in their careers while contributing to a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Newport, Wales
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Think of examples where you've gone above and beyond for customers and be ready to share them.
✨Tip Number 3
Show your passion for teamwork! Highlight experiences where you've motivated colleagues or worked collaboratively. B&Q values a great team atmosphere, so let that shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family as a Shift Lead.
We think you need these skills to ace Shift Lead in Newport, Wales
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Highlight Teamwork Skills:As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences that showcase your ability to motivate and collaborate with others. We love a good team player!
Be Safety Conscious:Safety is key in our stores! In your application, emphasise your attention to detail and any previous experience you have in maintaining a safe environment. It’s a big part of what we do at B&Q.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities, like overseeing shifts and ensuring customer satisfaction. This will help you demonstrate your passion for the role and how you can contribute to making every customer count.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be managing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've motivated colleagues or resolved conflicts in the past. This will show that you're ready to take on the responsibility of leading a team effectively.
✨Emphasise Safety Awareness
Safety is a key aspect of the Shift Lead role. Be prepared to discuss how you've ensured safety in previous positions. Think about specific instances where you identified compliance opportunities or improved safety protocols, as this will demonstrate your attention to detail and commitment to a safe working environment.
✨Bring Energy and Positivity
B&Q values a positive atmosphere, so let your enthusiasm shine through during the interview. Share stories that reflect your energy and how you motivate those around you. This will help the interviewers see that you’re not just a fit for the role, but also for the company culture.
