At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a diverse and inclusive company dedicated to improving homes.
- Benefits: Competitive pay, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal development.
- Why this job: Make a real impact by helping customers create their dream spaces.
- Qualifications: Great communication skills and a passion for teamwork.
The predicted salary is between 28000 - 29000 € per year.
Part Time - 15 hours per week
Permanent Contract
Shifts available Monday - Friday, 7.30am - 10.30am
UK Notional hourly rate £13.64 per hour (Inclusive of an £0.54 per hour, store specific location allowance)
B&Q Newbury
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - TradePoint in Newbury employer: B&Q Limited
At B&Q Newbury, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a TradePoint Customer Advisor, you'll be part of a supportive team where your contributions are recognised, and you'll have access to extensive training and development opportunities. With a competitive salary, generous benefits, and a commitment to creating a positive work environment, B&Q is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Newbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's values and mission. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members daily. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your relationship-building skills! Think of examples from your past where you've successfully connected with customers or colleagues. This will help you stand out as a great team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there, making it super easy for us to connect.
We think you need these skills to ace Customer Advisor - TradePoint in Newbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. We love seeing how you can connect with our TradePoint members!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on your key strengths.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve built relationships or resolved issues effectively – these stories will highlight your skills.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share experiences where you’ve collaborated with colleagues. Discuss how you adapt your approach to fit different team dynamics and how you contribute to a positive work environment.
✨Emphasise Your Flexibility
The job requires flexibility with shifts, so be prepared to discuss your availability and willingness to work varied hours. Highlight any previous experience where you’ve adapted to changing schedules or taken on additional responsibilities.
