At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27300 - 27300 £ per year.
Part Time - 18.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 9.00pm
UK Notional hourly rate £13.10 per hour
B&Q Merthyr Tydfil
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - TradePoint in Merthyr Tydfil employer: B&Q Limited
At B&Q Merthyr Tydfil, we pride ourselves on being an excellent employer that values diversity and inclusion, ensuring every team member feels they belong. As a TradePoint Customer Advisor, you'll enjoy a supportive work culture with ample opportunities for personal and professional growth, alongside a competitive benefits package that includes an award-winning pension scheme, generous holiday allowance, and wellness initiatives to help you thrive both at work and in your personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Merthyr Tydfil
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your adaptability. Think of examples where you've adjusted your approach in different situations. This will demonstrate your ability to build relationships and handle various customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at B&Q and ready to contribute to our mission of helping customers create homes they love.
We think you need these skills to ace Customer Advisor - TradePoint in Merthyr Tydfil
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. We love seeing how you can connect with our TradePoint members!
Be Specific:Use specific examples to demonstrate your skills and achievements. Instead of saying you're a great communicator, tell us about a time you successfully resolved a customer issue. This helps us understand how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items or promotions will show your enthusiasm and understanding of the role.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve built relationships or resolved issues effectively.
✨Demonstrate Team Spirit
This role requires teamwork, so be ready to share experiences where you’ve collaborated with others. Highlight your flexibility and willingness to support colleagues, especially during busy periods.
✨Emphasise Your Adaptability
The job involves dealing with various trade members and situations. Be prepared to discuss how you adjust your approach based on different customer needs and how you spot new business opportunities.
