At a Glance
- Tasks: Become a home improvement expert and provide top-notch customer service at checkouts.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth and a diverse workplace.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about helping others with home projects.
The predicted salary is between 27300 - 27300 € per year.
Part Time - 18.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 6.45am - 9.00pm
UK National hourly rate £13.10 per hour
B&Q Merthyr-Tydfil
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Merthyr Tydfil employer: B&Q Limited
At B&Q Merthyr-Tydfil, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a Checkouts Customer Advisor, you'll enjoy a supportive work culture with access to extensive training and development opportunities, alongside a competitive salary and a comprehensive benefits package that includes an award-winning pension scheme and generous holiday allowance. Join us in creating a positive impact in our community while helping customers transform their homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Merthyr Tydfil
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped someone or solved a problem. Being able to share these experiences during your chat will highlight your friendly and outgoing nature, which is exactly what they’re looking for.
✨Tip Number 3
Be flexible and open-minded! Since the role involves working various shifts, showing that you’re adaptable and willing to learn new things will make you stand out. Plus, it’ll show you’re ready to jump into the team spirit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch with you throughout the process.
We think you need these skills to ace Customer Advisor - Checkouts in Merthyr Tydfil
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and how you can inspire customers.
Be Friendly and Approachable:Since the role is all about customer service, make sure your application reflects your friendly personality. Use a warm tone and include examples of how you've helped others in the past to show that you're the perfect fit for our team.
Highlight Your Teamwork Skills:We value teamwork at StudySmarter, so don’t forget to mention your ability to work well with others. Share stories of successful collaborations or how you’ve contributed to a positive team environment in previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understand their home improvement ethos and think about how you can contribute to helping customers create their dream homes. This knowledge will show your enthusiasm and commitment.
✨Showcase Your People Skills
As a Customer Advisor, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will highlight your friendly and outgoing nature.
✨Flexibility is Key
Since the role requires working various shifts, be ready to discuss your availability openly. Show that you're flexible and willing to adapt to the needs of the team. This will demonstrate your eagerness to fit into their schedule and contribute effectively.
✨Embrace Learning Opportunities
B&Q values those who are eager to learn. Be prepared to talk about your willingness to expand your skills, especially with new technology. Mention any relevant experiences where you've quickly adapted to new systems or processes, as this will resonate well with their training approach.
