At a Glance
- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, including weekends and evenings, with great career growth opportunities.
- Why this job: Make a real difference in customers' lives while working in a fun, supportive team environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 27300 - 27300 £ per year.
Part Time - 18.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 9.00pm UK
Notional hourly rate £13.10 per hour
B&Q Merthyr Tydfil
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Great at working in a team.
- Flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- An Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
- Generous breaks to ensure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Merthyr Tydfil employer: B&Q Limited
B&Q Merthyr Tydfil is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. With a commitment to employee wellness, we offer a competitive salary alongside an award-winning pension scheme, generous holiday allowance, and various wellbeing benefits. Join us as a Customer Advisor and enjoy a supportive work culture that fosters personal growth and development in the home improvement sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Merthyr Tydfil
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Dress the part! While we want you to be comfortable, showing up in smart-casual attire can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the B&Q careers page. This way, you’ll have access to the latest job openings and updates, plus it shows your commitment to joining our team.
We think you need these skills to ace Customer Advisor in Merthyr Tydfil
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application:Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with what we’re looking for, like teamwork and customer service. It shows us you’ve done your homework!
Be Friendly and Approachable:Since we value great customer service, your application should reflect your friendly personality. Use a warm tone and be genuine in your writing – we want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, make sure you brush up on home improvement basics. Familiarise yourself with common products and services B&Q offers. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This is crucial for a role focused on customer satisfaction.
✨Be Ready to Discuss Teamwork
Since teamwork is key in this role, come prepared with stories that highlight your ability to work well with others. Share experiences where collaboration led to success, especially in a retail or service environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how B&Q supports diversity and inclusion. This shows your genuine interest in the company and the role.
