Merchant Engagement Lead Marketplace (Part Time)

Permanent Up to £34,476 pa for part time hours + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working 1 day per week in office Southampton, Store Support Office.

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Merchant Engagement Lead and you’ll be a big part of this.

What’s the job?

• Part Time Role 18.5 hours per week over 3 days.
• You will be responsible for the engagement and communication strategy and implementation between B&Q and the merchants selling on the marketplace.
• This is a highly cross-functional role who will translate the needs of commercial, logistics, promotions, etc. into efficient seller communication and education solutions.
• You will be empowering our merchants through knowledge transfer, trainings, and progress tracking, as well as collaborating with various cross functional teams to help improve the growth of our merchants.
• You will also work with Product/Technology teams and focus on providing efficient and easy communication tools to merchants on our platforms to achieve desired business outcomes.
• You will need to track the dashboard of merchant communication tools, surface data insights and optimize the way of communication to merchants.

Key Accountabilities / Responsibilities:

• Define & lead the engagement strategy to help the merchants of B&Q to grow their business (encompassing all types of merchants, from new merchants to global brands and key accounts).
• Identify, co-design and package useful seller resources for different communication & engagement channels.
• Coordinate multiple tasks with other teams (both local and international) resulting in preparation of useful seller resources for different communication & engagement channels.
• Able to design and manage initiatives that will result in highly engaged Sellers through the seller communication channels.
• Define & implement feedback collection from sellers from digital engagement and interactions.
• Leverage Sellers feedback and sentiment to drive meaningful change across the merchant experience funnel.
• Monitoring, tracking and reporting of communication channels performance.
• Lead and develop a high-performing team dedicated to enhancing seller engagement, providing guidance, support, and opportunities for professional growth to foster a collaborative environment.

What we need:

• Experience as a Marketing/Communication Manager in the e-commerce, media, telecom, or technology sector.
• Experience in building and managing marketing automation operations or email campaign tools.
• Excellent in communication with a clear and concise communication style.
• Experience in leading a high performing team.
• 100% customer centric.
• High attention to detail.
• Good digital culture.

What’s in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.