Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the store operations and ensure a fantastic customer experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness perks.
- Why this job: Be the heartbeat of the store and make a real difference every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for detail.
- Other info: Diverse and inclusive team culture with great career growth opportunities.
The predicted salary is between 18600 - 20700 £ per year.
Part time Permanent Contract - 18.5 Hours per week - you must be available to work weekends.
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday.
B&Q St Andrew Quay
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this.
Responsibilities- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to "make every customer count" throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Wellbeing & BenefitsWe also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in London employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play with a friend or family member to boost your confidence and show off your passion for customer service.
✨Tip Number 3
Show your leadership potential! Think of examples from your past experiences where you've motivated a team or made decisions under pressure. This will demonstrate your ability to lead effectively in the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team and ready to make every customer count!
We think you need these skills to ace Shift Lead in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about making every customer count and how you can bring that energy to the team.
Be Specific: Use specific examples from your past experiences to demonstrate your skills. Whether it’s a time you motivated your team or ensured safety in the workplace, we love seeing real-life stories that highlight your abilities.
Tailor Your Application: Make sure to tailor your application to the Shift Lead role. Highlight your leadership qualities and how you can contribute to the smooth running of the store. We appreciate when candidates take the time to align their skills with our needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with how to ensure smooth operations and how to motivate your team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Passion
Since this role is all about making every customer count, be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your passion for customer service and how you can bring that energy to the team.
✨Demonstrate Team Spirit
As a Shift Lead, you'll need to work closely with your colleagues. Be ready to discuss your experience in teamwork and how you motivate others. Share specific instances where you've helped create a positive team environment or resolved conflicts.
✨Safety First!
Given the importance of safety in the store, brush up on compliance and safety protocols relevant to retail. Be prepared to discuss how you would ensure a safe environment for both customers and staff, showing that you have an eye for detail and a proactive approach.