At a Glance
- Tasks: Lead a dynamic team to ensure accurate home delivery orders and enhance customer experience.
- Company: Join B&Q, a leader in home improvement with a focus on diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and a fantastic pension scheme.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be a key player in transforming customer service and making every delivery count.
- Qualifications: Strong leadership skills, calm under pressure, and a passion for problem-solving.
The predicted salary is between 42000 - 42000 £ per year.
Full time, Part time or Job Share
Permanent Contract - 36.7 Hours per week
Up to £42,000 per annum (Inclusive of £1.07 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q Croydon
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Hub Team Manager and you will be pivotal in leading the digital fulfilment team, ensuring all home delivery orders are picked, packed and dispatched with accuracy and care to fulfil B&Q’s ambition to make every customer count.
What's the job?
A great team needs a great leader and your role as a Hub Team Manager is to create a truly inclusive high performing team to deliver an exceptional store to home service to maximise the customer experience and grow sales. In this role you will:
- Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care, ‘Making Every Customer Count’.
- Maintain pace + quality across all fulfilment processes, aligned to service level agreements.
- Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy, and timely dispatch.
- Use data + insight to identify operational opportunities, improve efficiency, and reduce errors or missed picks.
What we need:
Our Hub Team Managers are key to running our business by leading the team to deliver exceptional store operations through the smooth running of fulfilment processes. In this role, you should be leading in a way that demonstrates the following qualities:
- You are calm under pressure.
- A fast-paced environment gives you energy.
- A team that is both internal and external excites you, both to co-ordinate and lead them, but also to develop their careers.
- You are comfortable having meaningful discussions about performance.
- Love to problem solve, the trickier the better!
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
Hub Team Manager in London employer: B&Q Limited
B&Q Hull is an excellent employer that values creativity and customer satisfaction, providing a supportive work culture where employees can thrive. With opportunities for professional growth and development in design consultancy, team members enjoy a collaborative environment that encourages innovation. The part-time role offers flexibility, making it ideal for those seeking a rewarding career in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Team Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like B&Q Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at B&Q Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like B&Q Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hub Team Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to B&Q Limited:This is your chance to really connect with the team at B&Q Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at B&Q Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with B&Q Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show B&Q Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at B&Q Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
