At a Glance
- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth and team collaboration.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 27300 - 27300 € per year.
Overview
Part Time - 18.75 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 9.00am - 8.00pm UK
Notional hourly rate £13.10 per hour
B&Q Sprucefield
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - NI in Lisburn employer: B&Q Limited
At B&Q Sprucefield, we pride ourselves on being an exceptional employer that values diversity, inclusion, and employee wellbeing. As a Customer Advisor, you'll not only enjoy a competitive salary and extensive benefits package, including an award-winning pension scheme and generous holiday allowance, but also thrive in a supportive work culture that encourages personal growth and development. Join us to be part of a team that inspires customers to create their dream homes while fostering a sense of belonging and community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - NI in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will highlight your friendly and helpful nature, which is exactly what they’re looking for.
✨Tip Number 3
Be ready to showcase your teamwork! Since this role involves working closely with others, prepare to discuss how you’ve collaborated in previous jobs. Highlighting your flexibility and ability to work in a team will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, which is a big plus for B&Q.
We think you need these skills to ace Customer Advisor - NI in Lisburn
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that show how keen you are to help others create their dream spaces.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the Customer Advisor role. We want to see how you can bring value to our team, so don’t hold back on relevant examples!
Be Friendly and Approachable:Since customer service is key, use a warm and friendly tone in your application. Show us that you’re not just a great fit for the role, but also someone who can connect with our customers and make them feel welcome.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understand their home improvement philosophy and be ready to discuss how you can contribute to helping customers create their dream homes.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone, as this will resonate well with the role of a Customer Advisor.
✨Be Ready to Learn
Since the job involves learning new skills like paint-mixing and timber cutting, express your eagerness to learn during the interview. Share any previous experiences where you quickly picked up new skills or technologies.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your flexibility regarding shifts. Mention any past experiences where you successfully collaborated with others or adapted to changing schedules, as this is crucial for the role.
