At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a diverse and inclusive company that values every team member.
- Benefits: Competitive pay, pension, 6.6 weeks holiday, and wellness support.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service and teamwork, with a focus on safety.
The predicted salary is between 14.5 - 14.5 £ per hour.
- Overview
- Shift Lead
- Part time - 18.5 Hours per week
- Permanent Contract
- 14.50 per hour + Pension + 6.6 Weeks Holiday
- B&Q Leven
This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 8pm
Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they'll love.
Join us as a Shift Lead and you'll be a big part of this.
What's the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment.
You're the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily.
It's B&Q's ambition to make every customer count, so you'll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need
Our shift leads are key to running our business through their teams. In this role, we're looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What's in it for me?
As part of a great team, you'll be valued for who you are.
We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
- As well as a competitive salary, our benefits package includes
- Award-winning pension scheme
- Share Save options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
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Shift Lead in Leven employer: B&Q Limited
B&Q Limited is an excellent employer, offering a dynamic work culture that values innovation and collaboration. Located in the vibrant Southampton area, employees benefit from a competitive salary, generous holiday allowance of 6.6 weeks, and a robust pension scheme, all while having opportunities for professional growth within the retail sector. Join us to make a meaningful impact on customer experiences and campaign success in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Leven
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including B&Q Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shift Lead in Leven
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like B&Q Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at B&Q Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about B&Q Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at B&Q Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at B&Q Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at B&Q Limited!
