At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a diverse and inclusive company dedicated to improving homes.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers create their dream spaces.
- Qualifications: Great communication skills and a passion for teamwork.
Part time - 28.75 & 12 hours per week
Fixed Term Contract until 31/01/2026
Shifts available Monday - Sunday, 6.00am - 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Killingbeck
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor - TradePoint in Leeds employer: B&Q Limited
At B&Q Killingbeck, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a TradePoint Customer Advisor, you'll be part of a supportive team where your contributions are recognised, and you'll have access to extensive training and development opportunities. With a competitive salary and a comprehensive benefits package, including generous holiday allowances and wellness initiatives, we ensure our employees feel valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your flexibility! Since the job requires working various shifts, be ready to discuss your availability during the interview. Highlight your willingness to adapt and pitch in wherever needed – it shows you're a team player!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Advisor - TradePoint in Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. We love seeing how you can connect with our TradePoint members!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can engage and listen well!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items or promotions will show your enthusiasm and understanding of the role.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve built relationships or resolved issues effectively.
✨Demonstrate Team Spirit
This role requires teamwork, so be ready to share experiences where you’ve collaborated with others. Highlight your flexibility and willingness to support colleagues, especially during busy periods.
✨Emphasise Your Adaptability
The job involves working various shifts, so it’s important to convey your adaptability. Discuss how you can adjust your approach based on different customer needs and situations, showcasing your ability to thrive in a dynamic environment.
