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For Companies At a Glance
- Tasks: Lead store operations and ensure a safe, engaging shopping experience for customers.
- Company: A top home improvement retailer in Kempston with a focus on customer satisfaction.
- Benefits: Flexible part-time hours and the opportunity to develop leadership skills.
- Why this job: Be a key player in creating a vibrant store atmosphere and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for teamwork and customer service.
- Other info: Join a dynamic team and make a real impact in your community.
The predicted salary is between 13 - 16 £ per hour.
A leading home improvement retailer in Kempston is looking for a part-time Shift Lead to oversee store operations and ensure a safe and engaging shopping environment. In this role, you will manage your shift, guide colleagues to provide excellent customer service, and uphold store safety standards. If you are passionate about customer satisfaction and team dynamics, this position offers a chance to play a pivotal role in fostering a vibrant store atmosphere.
Shift Lead - Lead Store Ops & Customer Experience in Kempston employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Lead Store Ops & Customer Experience in Kempston
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the store culture and what they really value in a Shift Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We want to show that we can handle any situation that comes our way while keeping the team motivated!
✨Tip Number 3
Dress the part! When we go for the interview, let’s make sure we look professional yet approachable. A smart appearance can set the tone for a positive first impression.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show that we’re genuinely interested in the role. Plus, it’s a great chance to reiterate our passion for customer satisfaction.
We think you need these skills to ace Shift Lead - Lead Store Ops & Customer Experience in Kempston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer satisfaction shine through. We want to see how much you care about creating a vibrant shopping atmosphere!
Highlight Your Leadership Skills: As a Shift Lead, you'll be guiding your colleagues. Make sure to showcase any previous experience in leadership roles or teamwork that demonstrates your ability to manage and motivate others.
Be Specific About Your Experience: Use concrete examples from your past jobs to illustrate how you've upheld safety standards and provided excellent customer service. We love seeing real-life scenarios that show your skills in action!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at B&Q Limited
✨Know the Company Inside Out
Before your interview, do some homework on the home improvement retailer. Understand their values, mission, and what makes them stand out in the market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be guiding colleagues and managing operations. Be ready to share specific examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to motivate others and maintain a positive work environment.
✨Emphasise Customer Experience
Since this role focuses on customer satisfaction, prepare to discuss how you've previously enhanced customer experiences. Think of instances where you went above and beyond for customers or implemented changes that improved service quality. This will demonstrate your commitment to creating a vibrant store atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the store's operations, team dynamics, and safety standards. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
