At a Glance
- Tasks: Partner with managers to enhance B&Q's installations service and support store teams.
- Company: Join a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Field-based role with opportunities for career growth and personal development.
- Why this job: Make a real impact in improving customers' homes while developing your skills.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Permanent position with a salary from £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working. A full driving license is required, as the role will require you to be mobile across the East Anglia region of our store estate.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose: To partner with the Regional Managers to support the delivery of B&Q’s installations service strategy in supporting, educating, and coaching store leadership teams.
Key Accountabilities / Responsibilities:
- Stores: Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan. Form strong relationships/partnerships within your regional teams. Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in installation performance and respond to regional opportunities. Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand, and customers. Work with our installations support team to effectively resolve all installation warranty claims. Review and ensure correct processes are in place consistently in stores. Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Installers: Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers. Help build installer relationships, regularly listening to feedback and developing plans to improve our service. Identify capacity opportunities and offer support to recruit, develop, and engage quality installers. Work closely with regions to ensure installer capacity meets future demand and business targets.
- Proposition: Develop the technical knowledge and capabilities of the store and installations support team. Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store Showroom Teams
- Installers (external)
- Legal Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
What we need:
- In-depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints
- Ability to identify and solve problems
- Excellent communication skills
- Financial and business acumen
- Leading change
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills
- Good level of skill in Microsoft Office / Teams / SharePoint
- Organised and efficient
- Takes responsibility
- Excellent level of engagement and influencing skills
- Excellent level of attention to detail
What's in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more!
For any recruitment adjustments, please contact recruitment@b-and-q.co.uk.
Installations Partner (Region 8 - East Anglia - Wisbech to Chelmsford) employer: B&Q Limited
B&Q is an exceptional employer that values diversity and inclusion, offering a supportive work culture where every employee can thrive. As an Installations Partner in the East Anglia region, you will benefit from a competitive salary, generous holiday allowance, and a comprehensive benefits package including an award-winning pension scheme and wellness initiatives. With opportunities for professional growth and a commitment to employee development, B&Q is dedicated to helping you succeed while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 8 - East Anglia - Wisbech to Chelmsford)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to B&Q. A friendly chat can open doors and give you insights that might just land you that Installations Partner role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on installation industry trends and be ready to discuss how you can support and educate store teams. Show us you’re the perfect fit for the role!
✨Tip Number 3
Practice your communication skills! You’ll need to build strong relationships with Regional Managers and store teams, so being able to articulate your thoughts clearly is key. Role-play with a friend if you have to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Installations Partner (Region 8 - East Anglia - Wisbech to Chelmsford)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the installation industry. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of collaboration, it’s crucial to demonstrate your excellent communication abilities. Use examples from your past experiences where you’ve successfully resolved customer issues or coached colleagues.
Be Data-Driven:We love numbers! If you have experience using data to identify trends or improve performance, make sure to include that in your application. It shows us you can think analytically and make informed decisions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the common challenges and solutions, especially around dispute resolution processes. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
Since this role involves working closely with Regional Managers and store teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving customer issues or coaching colleagues.
✨Be Data-Driven
Familiarise yourself with how data can drive insights in installations. Think of examples where you've used data to identify trends or improve performance. This will demonstrate your analytical skills and ability to make informed decisions.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving a customer complaint or training a new installer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
