At a Glance
- Tasks: Support store teams in delivering top-notch installation services across the West Midlands.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and wellness perks.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in the installation industry and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Overview
Permanent
From £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working
Field-Based (West Midlands) + CAR PROVIDED BY US
A full driving license is required, as the role will require you to be mobile across the West Midlands region of our store estate.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose: To partner the Regional Managers to support the delivery of B&Q installations service strategy in supporting, educating and coaching store leadership teams.
What's the job?
Key Accountabilities / Responsibilities:
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Installers:
- Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition:
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
What we need:
Required Skills & Experience:
- In-depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills.
- Good level of skill in Microsoft Office / Teams / SharePoint.
- Organised and efficient.
- Takes Responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Installations Partner (Region 6 - West Midlands - Crewe to Coventry) employer: B&Q Limited
B&Q is an exceptional employer that values diversity and inclusion, ensuring every team member feels a sense of belonging. With a competitive salary and an extensive benefits package including an award-winning pension scheme, generous holiday allowance, and opportunities for personal growth, you will thrive in a supportive work culture that prioritises employee wellbeing and development. Join us in the West Midlands as an Installations Partner and play a vital role in enhancing our customers' homes while enjoying the flexibility of field-based working.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 6 - West Midlands - Crewe to Coventry)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the installation industry. Attend local events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research B&Q’s installations service strategy and think about how your experience aligns with their goals. Be ready to share specific examples of how you’ve tackled customer issues or led change in previous roles.
✨Tip Number 3
Show off your analytical skills! Bring data-driven insights to the table during discussions. Whether it’s trends in installation performance or customer feedback, demonstrating your ability to use data effectively can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s make some magic happen!
We think you need these skills to ace Installations Partner (Region 6 - West Midlands - Crewe to Coventry)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Installations Partner. Highlight your experience in the installation industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at B&Q. Be genuine and let your personality come through – we love that!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled customer issues or resolved disputes in the past. We’re looking for someone who can think on their feet and help us improve our installations service strategy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at B&Q Limited
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the common challenges and solutions, especially around dispute resolution processes. This will show that you're not just familiar with the role but also passionate about improving the service.
✨Showcase Your Communication Skills
Since this role involves working closely with Regional Managers and store teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving customer issues or coaching colleagues.
✨Be Data-Driven
Familiarise yourself with how data can drive insights in installations. Think of examples where you've used data to identify trends or improve performance. This will demonstrate your analytical skills and ability to make informed decisions.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving a customer complaint or training a new installer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
