At a Glance
- Tasks: Partner with managers to deliver top-notch installation services and support store teams.
- Company: Join B&Q, a leading home improvement retailer committed to diversity and community.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and wellness perks.
- Other info: Field-based role with opportunities for growth and a supportive team environment.
- Why this job: Make a real impact in the installation industry while developing your skills.
- Qualifications: Experience in installations, strong communication, and problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
Permanent position with a salary from £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working. A full driving license is required, as the role will require you to be mobile across the South East region of our store estate.
Role Purpose: To partner with the Regional Managers to support the delivery of B&Q installations service strategy in supporting, educating and coaching store leadership teams.
Key Accountabilities / Responsibilities:
- Stores: Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan. Form strong relationships/partnerships within your regional teams. Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in installation performance and respond to regional opportunities. Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers. Work with our installations support team to effectively resolve all installation warranty claims. Review and ensure correct processes are in place consistently in stores. Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Installers: Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers. Help build installer relationships, regularly listening to feedback and developing plans to improve our service. Identify capacity opportunities and offer support to recruit, develop and engage quality installers. Work closely with regions to ensure installer capacity meets future demand and business targets.
- Proposition: Develop the technical knowledge and capabilities of the store and installations support team. Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store Showroom Teams
- Installers (external)
- Legal Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
What we need:
- In-depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints
- Ability to identify and solve problems
- Excellent communication skills
- Financial and business acumen
- Leading change
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills
- Good level of skill in Microsoft Office / Teams / SharePoint
- Organised and efficient
- Takes responsibility
- Excellent level of engagement and influencing skills
- Excellent level of attention to detail
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
For any recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.
Installations Partner (Region 14 - South East - Gillingham to Eastbourne) employer: B&Q Limited
At B&Q, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As an Installations Partner in the South East, you'll enjoy a competitive salary alongside a comprehensive benefits package, including an award-winning pension scheme, generous holiday allowance, and opportunities for professional development. Join us to make a meaningful impact while enjoying the flexibility of field-based work and the support of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 14 - South East - Gillingham to Eastbourne)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at B&Q or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research B&Q’s installations strategy and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who gets what they’re all about.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on those key skills they’re after, like problem-solving and communication. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Let’s get you that Installations Partner role!
We think you need these skills to ace Installations Partner (Region 14 - South East - Gillingham to Eastbourne)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Installations Partner role. Highlight your experience in the installation industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves working closely with various teams, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you've successfully resolved customer issues or coached colleagues. Let us know how you connect with others!
Be Data-Driven:We love a good analytical mind! If you have experience using data to identify trends or improve performance, make sure to mention it. Show us how you can leverage insights to support our installations strategy and drive success across the region.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at B&Q Limited
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the key trends, common issues, and dispute resolution processes. This will not only show your expertise but also demonstrate your commitment to the role.
✨Build Relationships Before You Walk In
Since this role involves partnering with Regional Managers and Unit Managers, it’s a good idea to research their backgrounds and current projects. Mentioning specific initiatives or challenges they face can help you stand out as someone who is already invested in their success.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle customer complaints or installation issues. Prepare examples from your past experiences where you successfully resolved similar problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Coaching Skills
As coaching and developing colleagues is a key part of the role, be ready to discuss your experience in training others. Think of specific instances where you’ve helped someone improve their skills or performance, and be prepared to share those stories.
