At a Glance
- Tasks: Support and coach store teams to deliver top-notch installation services across the South West.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and wellness perks.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in the installation industry and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Permanent position with a salary ranging from £40,000 to £50,000, plus pension, PMI, ShareSave, and 6.6 weeks holiday. This is a field-based role in the South West region, with a car provided by the company. A full driving license is required as the role involves mobility across the South West region.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose: To partner with the Regional Managers to support the delivery of B&Q installations service strategy in supporting, educating, and coaching store leadership teams.
Key Accountabilities / Responsibilities:
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Engage in regular discussions with Regional Managers and Unit Managers using data and insights to identify trends in installation performance and respond to regional opportunities.
- Support stores in resolving customer issues and HLC complaints, protecting B&Q finance, brand, and customers.
- Collaborate with the installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are consistently in place in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Installers:
- Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop, and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition:
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store Showroom Teams
- Installers (external)
- Legal Quality & Aftercare Team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations Service Providers & Dispute Resolution Organisations (external)
Required Skills & Experience:
- In-depth knowledge of the installation industry.
- Awareness of dispute resolution processes.
- Experience in dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote/in person).
- Excellent analytical skills.
- Good level of skill in Microsoft Office/Teams/SharePoint.
- Organised and efficient.
- Takes responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
What's in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. Our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more!
Installations Partner (Region 12 - South West - Chippenham to Cambourne) employer: B&Q Limited
At B&Q, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As an Installations Partner in the South West, you will enjoy a competitive salary alongside a comprehensive benefits package, including an award-winning pension scheme, generous holiday allowance, and opportunities for professional development. Join us to make a meaningful impact in our communities while enjoying the flexibility of field-based work and the support of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 12 - South West - Chippenham to Cambourne)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the installations industry. Attend local events, join relevant online groups, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that you didn’t even know existed!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers or during interviews, highlight your experience in problem-solving and customer service. Use specific examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the interview! Research B&Q’s installations strategy and think about how your skills align with their goals. Be ready to discuss how you can contribute to their success and improve the installation proposition. Confidence is key!
We think you need these skills to ace Installations Partner (Region 12 - South West - Chippenham to Cambourne)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Installations Partner role. Highlight your experience in the installation industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at B&Q. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've successfully dealt with customer issues or complaints in the past. We’re looking for someone who can identify problems and propose effective solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at B&Q Limited
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the common challenges and solutions, especially around dispute resolution processes. This will show that you're not just familiar with the role but also passionate about improving the service.
✨Showcase Your Communication Skills
Since this role involves working closely with Regional Managers and store teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving customer issues or coaching colleagues.
✨Be Data-Driven
Familiarise yourself with how data can drive insights in installations. Think of examples where you've used data to identify trends or improve performance. This will demonstrate your analytical skills and ability to make informed decisions.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving a customer complaint or coaching a team member. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
