At a Glance
- Tasks: Support store teams in delivering top-notch installation services across North London.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in the installation industry and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Overview
Permanent
From £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working
Field-Based (North London) + CAR PROVIDED BY US
A full driving license is required, as the role will require you to be mobile across the North London region of our store estate.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose: To partner the Regional Managers to support the delivery of B&Q’s installations service strategy in supporting, educating and coaching store leadership teams.
What's the job?
- Key Accountabilities / Responsibilities:
- Stores: Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Installers:
- Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
- Proposition:
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
What we need:
- Required Skills & Experience:
- In-depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills.
- Good level of skill in Microsoft Office / Teams / SharePoint.
- Organised and efficient.
- Takes Responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Installations Partner (Region 11 - North London - Yeading to West Thurrock) employer: B&Q Limited
B&Q is an exceptional employer that values diversity and inclusion, ensuring every team member feels a sense of belonging. With a competitive salary and an extensive benefits package including an award-winning pension scheme, generous holiday allowance, and opportunities for personal growth, you will thrive in a supportive work culture that prioritises employee wellbeing and development. Join us in North London as an Installations Partner and play a vital role in enhancing our customers' homes while enjoying the flexibility of field-based work.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 11 - North London - Yeading to West Thurrock)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to B&Q. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on installation industry trends and be ready to discuss how you can support the team at B&Q. Show them you’re not just another candidate, but someone who’s genuinely interested.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you articulate your experience and skills clearly, making you more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Installations Partner (Region 11 - North London - Yeading to West Thurrock)
Some tips for your application 🫡
Show Your Passion for Installations:When writing your application, let us see your enthusiasm for the installations industry. Share any relevant experiences or projects that highlight your knowledge and skills in this area. We love seeing candidates who are genuinely excited about what they do!
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Use specific examples from your past experiences that align with what we’re looking for. This shows us you’ve done your homework and understand the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your achievements and skills in a way that’s easy for us to digest. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do! Just follow the prompts and you’ll be on your way.
How to prepare for a job interview at B&Q Limited
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the common challenges and solutions, especially around dispute resolution processes. This will show that you're not just familiar with the role but also passionate about improving the service.
✨Showcase Your Communication Skills
Since this role involves working closely with various teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving customer issues or coaching colleagues.
✨Be Data-Driven
Familiarise yourself with how to use data to identify trends and opportunities. Think of specific instances where you've used data insights to drive improvements in performance or resolve issues. This will demonstrate your analytical skills and business acumen.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a customer complaint or a training challenge. Think through your approach to these scenarios, focusing on problem-solving and your ability to lead change. This will help you stand out as a proactive candidate.
