At a Glance
- Tasks: Partner with managers to enhance B&Q's installations service and support store teams.
- Company: Join a leading home improvement retailer committed to diversity and community.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Field-based role with opportunities for personal and professional growth.
- Why this job: Make a real impact in improving customer homes while developing your career.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Permanent position with a salary from £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working.
Field-Based (Scotland) + CAR PROVIDED BY USA. A full driving license is required, as the role will require you to be mobile across the Scottish region of our store estate.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose: To partner with the Regional Managers to support the delivery of B&Q’s installations service strategy in supporting, educating, and coaching store leadership teams.
Key Accountabilities / Responsibilities:
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand, and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop, and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store Showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
Required Skills & Experience:
- In-depth knowledge of the installation industry.
- Dispute resolution processes awareness.
- Experience of dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote/in person).
- Excellent analytical skills.
- Good level of skill in Microsoft Office / Teams / SharePoint.
- Organised and efficient.
- Takes responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Installations Partner (Region 1 - Scotland) employer: B&Q Limited
B&Q is an exceptional employer that values diversity and inclusivity, ensuring every team member feels a sense of belonging. With a competitive salary and an extensive benefits package including an award-winning pension scheme, generous holiday allowance, and opportunities for personal and professional growth, working as an Installations Partner in Scotland offers a rewarding career path. The supportive work culture encourages collaboration and development, making it an ideal environment for those looking to make a meaningful impact in the home improvement industry.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 1 - Scotland)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at B&Q or similar companies. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on installation industry trends and be ready to discuss how you can help improve B&Q's service strategy. Show them you mean business!
✨Tip Number 3
Practice your communication skills! Since this role involves coaching and building relationships, being able to articulate your thoughts clearly will set you apart. Get a friend to do a mock interview with you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at B&Q!
We think you need these skills to ace Installations Partner (Region 1 - Scotland)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of the installation industry and any relevant coaching or customer service experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Installations Partner role. Share specific examples of how you've successfully resolved customer issues or led teams, and don’t forget to show your passion for improving homes!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well, so we can easily see how you’d fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the common challenges and solutions, especially those related to customer complaints and dispute resolution. This will show that you're not just familiar with the role but also passionate about improving the service.
✨Build Relationships Before You Walk In
Since this role involves partnering with Regional Managers and Unit Managers, it’s a good idea to research their backgrounds and any recent projects they’ve been involved in. Mentioning these during your interview can help you establish rapport and demonstrate your proactive approach.
✨Show Off Your Analytical Skills
Be prepared to discuss how you've used data to identify trends or solve problems in previous roles. Bring examples of how you’ve improved processes or resolved issues using insights. This will highlight your analytical skills and your ability to make data-driven decisions.
✨Practice Your Coaching Techniques
As coaching and developing colleagues is a key part of the job, think of specific examples where you've successfully trained or mentored someone. Be ready to share your approach to building confidence and knowledge in others, as this will be crucial for the role.
