At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Earn £14.50 per hour, enjoy 6.6 weeks holiday, and access wellness benefits.
- Other info: Join a diverse team that values inclusion and offers excellent career growth opportunities.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
The predicted salary is between 30000 - 30000 € per year.
Part Time Permanent Contract - 18.5 hours per week
Shifts - Monday to Sunday 6.00am to 10.00pm
£14.50 per hour + Pension + 6.6 Weeks Holiday
B&Q Holywood Exchange
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead (NI) in Holywood employer: B&Q Limited
B&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where diversity and inclusion are at the forefront. As a Shift Lead at our Holywood Exchange location, you will enjoy competitive pay, generous holiday entitlement, and access to a range of benefits designed to enhance your work-life balance and personal growth. Join us in creating a positive shopping experience for our customers while being part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead (NI) in Holywood
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can make every customer count as a Shift Lead.
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the right fit for making B&Q a place customers love to shop.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows that you’re engaged and eager to learn more about how you can contribute to the store’s success.
We think you need these skills to ace Shift Lead (NI) in Holywood
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for them.
Highlight Teamwork Skills:As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences that showcase your ability to motivate and collaborate with others. We love a good team player!
Be Safety Conscious:Safety is key in our stores. In your application, include examples of how you've maintained a safe environment in previous roles. This shows us you're detail-oriented and responsible.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so be prepared to discuss your leadership style. Think of examples where you've motivated a team or resolved conflicts. Highlight your ability to create a positive work environment and how you ensure safety and compliance in the workplace.
✨Demonstrate Customer Focus
B&Q values customer satisfaction, so be ready to share experiences where you've gone above and beyond for customers. Discuss how you would handle difficult situations and ensure that both colleagues and customers have a great experience during your shift.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how B&Q measures success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
