At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Flexible shifts with a supportive team and a commitment to diversity.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 27000 - 28000 £ per year.
Part Time - 18.75 hours per week
3 Month Fixed Term Contract
Shifts available Sunday to Tuesday, 7.00pm - 1.30am
Notional hourly rate £13.10 per hour
B&Q Holywood Exchange
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - NI in Holywood employer: B&Q Limited
At B&Q Holywood Exchange, we pride ourselves on being an exceptional employer that values diversity, inclusion, and employee wellbeing. As a Customer Advisor, you'll not only receive competitive pay and a comprehensive benefits package, including an award-winning pension scheme and generous holiday allowance, but you'll also thrive in a supportive work culture that encourages personal growth and development. Join us to make a meaningful impact in the lives of our customers while enjoying a fulfilling career in a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - NI in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will highlight your friendly and outgoing nature, which is exactly what they’re looking for.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Since this role involves working closely with others, prepare to discuss how you’ve successfully collaborated in previous jobs. Teamwork makes the dream work, right?
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, just like they want!
We think you need these skills to ace Customer Advisor - NI in Holywood
Some tips for your application 🫡
Show Your Passion for Home Improvement:When writing your application, let us see your enthusiasm for home improvement shine through! Share any personal experiences or projects that showcase your love for helping others create their dream spaces.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We want to see how you can contribute to our team and make a difference in our customers' lives.
Be Friendly and Approachable:Since customer service is key, use a friendly tone in your application. Show us that you’re not just qualified, but also someone who genuinely enjoys helping others and creating a welcoming atmosphere.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understand their home improvement ethos and think about how you can contribute to helping customers create their dream homes.
✨Show Your Passion
During the interview, let your enthusiasm for home improvement shine through. Share any personal projects or experiences that demonstrate your love for DIY and how you enjoy helping others with their home improvement journeys.
✨Be a Team Player
Highlight your ability to work well in a team. Give examples of past experiences where you collaborated with others to achieve a common goal, especially in customer service settings. This will show that you’re ready to fit into their team culture.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about training opportunities, team dynamics, or how they support diversity and inclusion. This shows that you’re genuinely interested in the role and the company.
