At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 28000 - 30000 £ per year.
Part Time - 18.75 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £14.17 per hour (Inclusive of an £1.07 per hour, store specific location allowance)
B&Q Guildford
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor — Part-Time with Benefits in Guildford employer: B&Q Limited
At B&Q Guildford, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a TradePoint Customer Advisor, you'll enjoy a supportive work culture with access to extensive training and development opportunities, alongside a competitive benefits package that includes a generous pension scheme, holiday allowance, and wellness initiatives. Join us in creating a positive impact for our trade members while being part of a team that truly cares about your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor — Part-Time with Benefits in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with all sorts of trade members. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your flexibility! Since the job requires working various shifts, be ready to discuss your availability during the interview. Highlight your willingness to adapt and pitch in wherever needed – it’s a big plus for employers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is super important in today’s job market.
We think you need these skills to ace Customer Advisor — Part-Time with Benefits in Guildford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. We love seeing how you can connect with our TradePoint members!
Be Specific:Use specific examples to demonstrate your skills and achievements. Instead of saying you're a great team player, tell us about a time you worked with others to achieve a goal. This helps us understand how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at B&Q Limited
✨Know the Company
Before your interview, take some time to research B&Q and their TradePoint services. Understand their values, mission, and the products they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Practice articulating these stories clearly, as this will demonstrate your ability to connect with TradePoint members.
✨Demonstrate Team Spirit
B&Q values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Think of specific instances where you contributed to a team goal or supported a colleague. This will highlight your ability to work well in a flexible environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or training opportunities. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
