At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27300 - 27300 £ per year.
Part Time - 25 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
Notional hourly rate £13.10 per hour
B&Q Great Yarmouth
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - TradePoint in Gorleston-on-Sea employer: B&Q Limited
At B&Q Great Yarmouth, we pride ourselves on being an excellent employer that values diversity and inclusion, ensuring every team member feels they belong. As a TradePoint Customer Advisor, you'll enjoy a supportive work culture with ample opportunities for personal growth, competitive pay, and a comprehensive benefits package that includes an award-winning pension scheme and generous holiday allowances. Join us to make a meaningful impact in the lives of our trade members while working in a dynamic environment that prioritises your wellbeing and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Gorleston-on-Sea
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the TradePoint team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Be ready to showcase your relationship-building skills. Think of examples from your past experiences where you've successfully connected with customers or colleagues. This will demonstrate your ability to adapt and thrive in a team environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the B&Q family as a TradePoint Customer Advisor.
We think you need these skills to ace Customer Advisor - TradePoint in Gorleston-on-Sea
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Advisor position at TradePoint. Highlight your communication skills and any relevant experience with trade members or customer service to show us you're the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great candidate for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and knowledge, making you stand out.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve built relationships or resolved issues, as these stories will demonstrate your ability to connect with trade members.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share experiences where you’ve collaborated effectively with colleagues. Highlight your flexibility and willingness to pitch in, especially during busy periods or when covering shifts.
✨Emphasise Your Adaptability
The job requires adjusting your approach based on different situations. Prepare to discuss how you’ve adapted to various customer needs or changes in the workplace. This will show that you’re not only a great communicator but also someone who can thrive in a dynamic environment.
