At a Glance
- Tasks: Lead store operations and create an amazing customer experience every day.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the heartbeat of the store and make a real impact on customers' lives.
- Qualifications: Passion for customer service and teamwork, with a keen eye for safety.
The predicted salary is between 27709 - 27709 £ per year.
This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 10pm. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead — Store Operations & Customer Experience in Exeter employer: B&Q Limited
B&Q Exeter is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to diversity and inclusion, you will be part of a supportive team that values your contributions and offers numerous benefits, including an award-winning pension scheme and generous holiday allowance. Working in a dynamic environment, you'll have the opportunity to grow your career while ensuring customers have a fantastic shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead — Store Operations & Customer Experience in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play with a friend or family member to boost your confidence in handling various customer scenarios.
✨Tip Number 3
Show your passion for teamwork! During the interview, share examples of how you've motivated colleagues in the past. B&Q values a great team environment, so let them see your energy and leadership potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team and making every customer count.
We think you need these skills to ace Shift Lead — Store Operations & Customer Experience in Exeter
Some tips for your application 🫡
Show Your Passion for Customers:When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone the extra mile for customers in the past and how you plan to do the same at B&Q.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Shift Lead role. Remember, less is often more!
Highlight Teamwork Skills:As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences where you've successfully collaborated with others or led a team to achieve a common goal. We love a good team player!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and operational procedures. This will help you demonstrate your passion for creating a great shopping experience and show that you're ready to take on the responsibilities of the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to highlight your leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. This will illustrate your capability to manage both colleagues and customers effectively.
✨Emphasise Safety Awareness
Safety is a key aspect of the role, so be prepared to discuss how you prioritise safety in a retail environment. Think of specific instances where you've identified compliance opportunities or improved safety measures. This will show that you take the responsibility seriously and can maintain a safe working environment.
✨Bring Energy and Positivity
B&Q values a positive atmosphere, so let your enthusiasm shine through during the interview. Share stories that reflect your energy and how you motivate those around you. This will help convey that you’re not just a fit for the role, but also a great cultural fit for the team.
