At a Glance
- Tasks: Lead shifts, ensure smooth operations, and create a great shopping experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Competitive salary, award-winning pension, 6.6 weeks holiday, and shopping discounts.
- Other info: Diverse and inclusive workplace with excellent wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customers and colleagues.
- Qualifications: Passionate about customer service, safety-conscious, and a team player.
The predicted salary is between 27709 - 27709 £ per year.
This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 10pm. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Exeter employer: B&Q Limited
B&Q Exeter is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to diversity and inclusion, you will be part of a supportive team that values your contributions and offers numerous benefits, including a competitive salary, generous holiday allowance, and wellness initiatives. Join us as a Shift Lead and enjoy a dynamic work environment where you can grow professionally while making a positive impact on both colleagues and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the Shift Lead role, especially around customer service and teamwork. Confidence is key!
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you've motivated a team or handled a tricky situation. B&Q wants someone who can energise their colleagues and create a great shopping experience, so highlight those moments!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for both customers and colleagues.
Be Specific:Use specific examples from your past experiences that demonstrate your leadership skills and safety consciousness. We love seeing how you've made a difference in previous roles!
Keep It Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication that gets to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your capability to motivate colleagues and ensure smooth operations.
✨Emphasise Safety Awareness
Safety is a top priority for B&Q, so be ready to discuss how you would maintain a safe environment for both customers and staff. Think of specific instances where you've identified safety issues and how you addressed them. This shows that you take safety seriously and are proactive in ensuring compliance.
✨Bring Your Energy and Enthusiasm
B&Q values a positive atmosphere, so let your energy shine through during the interview. Share your passion for customer service and teamwork. A positive attitude can be contagious, and showing that you enjoy working with others will resonate well with the interviewers.
