At a Glance
- Tasks: Ensure the store is stocked and inspire customers with new ideas.
- Company: Join B&Q, a leader in home improvement with a diverse culture.
- Benefits: Competitive pay, generous holidays, wellness support, and shopping discounts.
- Other info: Flexible night shifts with opportunities for skill development.
- Why this job: Be part of a team that helps customers create homes they love.
- Qualifications: Great communication skills and a team player mindset.
The predicted salary is between 12 - 16 £ per hour.
Overview
Customer Advisor's - Out of Hours, Stock Flow
Full-Time - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 8pm - 6am
* PLEASE BE ADVISED THAT THIS ROLE IS WORKING NIGHT SHIFTS - unfortunately we won’t be able to consider candidates that are looking for day shifts for these positions.
UK Notional hourly rate £12.71 per hour (+ additional £2 per hour between 10pm - 5am)
**B&Q Hermiston Gate
*Increasing to £13.10 per hour from 1st April 2026
*Colleagues under 18 are not permitted to work between 10pm-6am
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Night Stock Flow Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.
What we need:
- A great communicator who can think clearly and make sound plans no matter how busy things get.
- You’re an organised and analytical thinker, and you know how to keep things simple.
- You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Night Stock flow in Edinburgh employer: B&Q Limited
B&Q is an exceptional employer that values diversity and employee wellbeing, offering a competitive salary alongside a comprehensive benefits package including an award-winning pension scheme and generous holiday allowance. Working as a Night Stock Flow Customer Advisor at our Hermiston Gate location not only provides the opportunity to contribute to a dynamic team but also allows for personal growth through skill development and a supportive work culture that prioritises collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Night Stock flow in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your enthusiasm! When you're chatting with the interviewer, let your passion for helping customers shine through. Share examples of how you've gone above and beyond in previous roles to make a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor - Night Stock flow in Edinburgh
Some tips for your application 🫡
Show Your Night Owl Side:Since this role is all about night shifts, make sure to highlight your flexibility and enthusiasm for working during those hours. Let us know why you thrive at night and how you can contribute to our team during those hours!
Communicate Clearly:As a Customer Advisor, communication is key! Use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your cover letter or CV, make sure we can see your great communication skills shining through.
Team Spirit Matters:We love a good team player! In your application, share examples of how you've worked well in a team before. This could be from previous jobs, school projects, or even volunteer work. Show us that you’re ready to support your colleagues and work together!
Keep It Simple and Organised:We appreciate clarity and organisation. When crafting your CV and cover letter, keep things straightforward and easy to read. Use bullet points where possible and make sure to tailor your application to the job description so we can see you’re a perfect fit!
How to prepare for a job interview at B&Q Limited
✨Know Your Night Shift Role
Make sure you understand the specifics of being a Night Stock Flow Customer Advisor. Familiarise yourself with the responsibilities, such as stocking shelves and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a great communicator, you'll need to demonstrate your ability to think clearly under pressure. Prepare examples from past experiences where you've effectively communicated with team members or resolved issues, especially during busy times.
✨Emphasise Teamwork and Flexibility
Highlight your experience working in teams and your flexibility with shifts. Be ready to discuss how you've supported colleagues in previous roles and how you adapt to changing schedules, which is crucial for this position.
✨Prepare for Technology Questions
Since the job involves using new technology, brush up on any relevant tools or systems you might encounter. Be prepared to discuss your willingness to learn and adapt to new technologies, as this shows you're proactive and eager to grow.
