At a Glance
- Tasks: Partner with managers to enhance B&Q's installations service and support store teams.
- Company: Join a leading home improvement retailer committed to diversity and community.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Field-based role with opportunities for personal and professional growth.
- Why this job: Make a real impact in improving customer homes while developing your skills.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Permanent position with a salary from £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working.
Field-Based (Scotland) + CAR PROVIDED. A full driving license is required, as the role will require you to be mobile across the Scottish region of our store estate.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose: To partner with the Regional Managers to support the delivery of B&Q's installations service strategy in supporting, educating, and coaching store leadership teams.
Key Accountabilities / Responsibilities:
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand, and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop, and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store Showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
Required Skills & Experience:
- In-depth knowledge of the installation industry.
- Dispute resolution processes awareness.
- Experience of dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote/in person).
- Excellent analytical skills.
- Good level of skill in Microsoft Office / Teams / SharePoint.
- Organised and efficient.
- Takes responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more!
For any recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.
Installations Partner (Region 1 - Scotland) in Eastleigh employer: B&Q Limited
B&Q is an exceptional employer that values diversity and inclusivity, ensuring every team member feels a sense of belonging. With a competitive salary and an extensive benefits package including an award-winning pension scheme, generous holiday allowance, and opportunities for personal growth, you will be supported in your career while making a meaningful impact in the community. Join us in Scotland as an Installations Partner and enjoy a collaborative work culture that prioritises employee wellbeing and development.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 1 - Scotland) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at B&Q or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on installation industry trends and be ready to discuss how you can support and educate store teams. Show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! Since this role involves coaching and resolving customer issues, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Installations Partner (Region 1 - Scotland) in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Installations Partner. Highlight your experience in the installation industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your ability to build relationships and coach others, as these are key for us.
Show Off Your Communication Skills:Since excellent communication is crucial for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any experience you have in resolving customer issues or leading teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at B&Q Limited
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the common challenges and solutions, especially those related to customer complaints and dispute resolution. This will show that you're not just familiar with the role but also passionate about improving the service.
✨Build Relationships Before You Walk In
Since this role involves partnering with Regional Managers and Unit Managers, it’s a good idea to research their backgrounds and any recent projects they’ve been involved in. Mentioning these during your interview can help you establish rapport and demonstrate your proactive approach.
✨Data is Your Best Friend
Familiarise yourself with data analysis tools and how to interpret installation performance metrics. Be ready to discuss how you would use data insights to identify trends and improve service delivery. This shows you’re analytical and results-driven, which is key for this position.
✨Practice Your Coaching Skills
As you'll be coaching store leadership teams, think of examples where you've successfully trained or developed others. Prepare to share these stories, focusing on your communication style and how you adapt to different learning needs. This will highlight your ability to lead change effectively.
