B&Q Limited in Southampton is seeking a Process & Journey Mapping Executive to create and maintain the Customer Services knowledge base, SOPs and process maps across the contact centre. The role collaborates with the Knowledge, Content and Process Lead and stakeholders to drive improvements, ensures updates are adopted, and supports training and quality initiatives.
Experience with SharePoint, Zendesk or SAP CRM is desirable; a customer service background and strong communication skills are
#J-18808-Ljbffr
Customer Service Process & Knowledge Mapping Lead (Hybrid) in Eastleigh employer: B&Q Limited
B&Q Hull is an excellent employer that values creativity and customer satisfaction, providing a supportive work culture where employees can thrive. With opportunities for professional growth and development in design consultancy, team members enjoy a collaborative environment that encourages innovation. The part-time role offers flexibility, making it ideal for those seeking a rewarding career in a dynamic retail setting.
