At a Glance
- Tasks: Lead customer service excellence strategy and drive operational improvements.
- Company: B&Q Limited, a leading home improvement retailer.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a dynamic team focused on innovation and excellence.
- Why this job: Make a real difference in customer experience and operational efficiency.
- Qualifications: Experience in customer service operations and strong leadership skills.
B&Q Limited, Southampton Store Support Office, is seeking an Operational Excellence Lead (Customer Services) to define and drive the customer service excellence strategy. The role reports into senior leadership, guiding a team to reduce contact, improve experience and deliver measurable efficiency gains across omnichannel operations.
You will own the roadmap, establish governance and KPI frameworks, and partner with Technology, Digital and offshoring teams to deliver end-to-end improvements.
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Customer Service Operations Excellence Lead in Eastleigh employer: B&Q Limited
B&Q Limited is an excellent employer, offering a dynamic work culture that values innovation and collaboration. Located in the vibrant Southampton area, employees benefit from a competitive salary, generous holiday allowance of 6.6 weeks, and a robust pension scheme, all while having opportunities for professional growth within the retail sector. Join us to make a meaningful impact on customer experiences and campaign success in a supportive environment.
