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- Tasks: Lead a team to enhance customer experience through home delivery and click + collect services.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, bonus, 6.6 weeks holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact on customers' lives.
- Qualifications: Customer service experience and a passion for home improvement are essential; flexibility is key.
- Other info: We prioritise diversity and inclusion, ensuring everyone feels they belong.
The predicted salary is between 29200 - 34600 £ per year.
Overview
Full time/ Part time or Job share – 36.75 hours per week
Permanent
£29,200 – £34,600 year year + Bonus + Pension + 6.6 weeks annual leave
B&Q Beckton
We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.
What\’s the job?
We’re thinking more ambitiously about how our stores can offer our customers even more.In this role you’ll take the lead, inspiringyour team to deliver a great customer experience through our home delivery service.You’llbe responsible for managing an effective click + collect service instore, keeping on top of stock availability and operational standards. You’ll manage your team effectively,with customer careat the forefront of everything you do.It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
What we need:
Positive,hands on,andeagertobring your own ideas to the table, you’ll feel right at home with us.You’ve got plenty of customer service experience, along with a love of all things home improvement.You’ll be happy to expand your skills by using new technology and learning new ways of working.You’re flexible too – able tocover store opening hours on a rota basis, including evenings,weekendsand bank holidays. And, perhaps most importantly,you knowhow to keep a team motivated, engaged, and pulling together as one.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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Department Manager - Store to Home employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Store to Home
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service philosophy. Understanding their commitment to home improvement and customer satisfaction will help you align your answers during the interview with what they value most.
✨Tip Number 2
Prepare examples from your past experiences that showcase your leadership skills and ability to motivate a team. Think about specific situations where you successfully managed a team or improved customer service, as these will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in home improvement and retail technology. Being knowledgeable about current innovations can demonstrate your eagerness to learn and adapt, which is crucial for the role of Department Manager.
✨Tip Number 4
Show your flexibility and willingness to work varied hours by discussing your availability openly. Highlighting your readiness to cover shifts during evenings, weekends, and bank holidays will show that you're committed to the role and the team.
We think you need these skills to ace Department Manager - Store to Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any leadership roles you've held. Emphasise your ability to motivate a team and your passion for home improvement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous positions.
Showcase Your Flexibility: Since the role requires flexibility with store hours, mention your availability and willingness to work evenings, weekends, and bank holidays. This shows you're committed and ready to meet the company's needs.
Highlight Teamwork Skills: Discuss your experience working in teams and how you’ve contributed to a positive team environment. Provide examples of how you’ve kept your team motivated and engaged in past roles.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share personal experiences or projects that highlight your love for creating a better living space, as this aligns with the company's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Discuss specific strategies you used to motivate and engage your team, as this role requires strong leadership to inspire others.
✨Understand Customer Service Excellence
Be ready to discuss your customer service experience and how you prioritise customer care. Think of scenarios where you went above and beyond to ensure customer satisfaction, as this is crucial for the Department Manager role.
✨Familiarise Yourself with Click + Collect Services
Research the click and collect service model and be prepared to discuss how you would manage stock availability and operational standards. Showing knowledge in this area will demonstrate your readiness for the role.
