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- Tasks: Lead a team to enhance customer experience through home delivery and click + collect services.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy competitive pay, 6.6 weeks holiday, shopping discounts, and wellness support.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact.
- Qualifications: Customer service experience and a passion for home improvement are essential.
- Other info: Flexible hours including evenings and weekends; generous breaks provided.
The predicted salary is between 28800 - 42000 £ per year.
Full time/ Part time or Job share - 36.75 hours per week
Permanent
B&Q Reading
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.
What’s the job? We’re thinking more ambitiously about how our stores can offer our customers even more. In this role you’ll take the lead, inspiring your team to deliver a great customer experience through our home delivery service. You’ll be responsible for managing an effective click + collect service in store, keeping on top of stock availability and operational standards. You’ll manage your team effectively, with customer care at the forefront of everything you do. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
What we need: Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us. You’ve got plenty of customer service experience, along with a love of all things home improvement. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays. And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Department Manager - Store to Home employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Store to Home
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service philosophy. Understanding how they prioritise customer experience will help you align your answers during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and engaged teams in previous roles. Be ready to discuss specific strategies you've used to keep your team focused and productive, especially in a retail environment.
✨Tip Number 3
Research the latest trends in home improvement and delivery services. Being knowledgeable about current market trends will not only impress your interviewers but also show your passion for the industry and your readiness to bring fresh ideas to the table.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours. Since the role requires covering various shifts, demonstrating your willingness to adapt and your commitment to the team's success will make you stand out as a candidate.
We think you need these skills to ace Department Manager - Store to Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and improve customer experiences, particularly in a retail or home improvement context.
Craft a Compelling Cover Letter: In your cover letter, express your passion for home improvement and customer service. Mention how your skills align with the role of Department Manager and provide examples of how you've successfully motivated teams in the past.
Showcase Your Flexibility: Since the role requires flexibility with store hours, mention your availability clearly in your application. Highlight any previous experience where you adapted to changing schedules or worked during evenings and weekends.
Emphasise Teamwork: B&Q values teamwork, so be sure to include examples of how you've collaborated with others to achieve common goals. Discuss how you keep your team engaged and motivated, as this is crucial for the Department Manager role.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share personal experiences or projects that highlight your love for creating a better living space, as this aligns with the company's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Discuss specific strategies you used to motivate and engage your team, as this role requires strong leadership to inspire others.
✨Understand Customer Service Excellence
Be ready to discuss your customer service experience and how you prioritise customer care. Think of scenarios where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Familiarise Yourself with Click + Collect Services
Research the click + collect service and be prepared to discuss how you would manage stock availability and operational standards. Showing knowledge in this area will demonstrate your readiness for the role.
