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- Tasks: Lead a team to inspire customers and manage showroom operations.
- Company: B&Q is dedicated to helping customers create their dream homes.
- Benefits: Enjoy competitive pay, generous holidays, wellness perks, and an award-winning pension scheme.
- Why this job: Join a diverse team where your leadership can make a real impact on customer experiences.
- Qualifications: Looking for a natural leader with customer service experience and a passion for sales.
- Other info: Flexible working hours including weekends and evenings; support available during the application process.
The predicted salary is between 24700 - 28700 £ per year.
Full time/ Part time or Job share - 36.75 hours per week Permanent £28,700 to £33,900 Per Annum + Bonus B&Q St Andrews Quay
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Manager and you’ll help some of their boldest kitchen and bathroom ideas take shape.
In a role that’s as much about inspiration as it is about sales, being a Showroom Manager means understanding that great showrooms come from great teams. You’ll lead by example to build an inclusive culture for your colleagues & your customers. You’ll coach and train your team, enabling them to recommend the right finance, products, and installation options to fulfil customer projects. By managing people well every day & role modelling great customer service, you’ll support their personal growth & development. Relationships are key in this role as you’ll also oversee the recruitment & induction of our installers to ensure the best level of service for our customers.
What we need:
- A natural leader who can motivate and support a team in a fast-paced and constantly changing sales environment.
- You’ve got a sharp commercial mind as well as plenty of customer service experience and you know how to promote products, services & installation options.
- You’ll be happy to expand your skills by using new technology and learning new ways of working & championing this with your team.
- You’re also flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Department Manager - Showrooms employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Showrooms
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding the specifics of kitchen and bathroom installations will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you motivated your team and improved customer service in previous roles.
✨Tip Number 3
Research the latest trends in home improvement and customer service. Being knowledgeable about current market trends can set you apart and show that you're proactive about staying informed.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, demonstrating your willingness to adapt will be crucial in making a positive impression.
We think you need these skills to ace Department Manager - Showrooms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, customer service, and sales. Use specific examples that demonstrate your ability to motivate a team and manage a showroom effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for home improvement and how your skills align with the role of Showroom Manager. Mention your understanding of the importance of team dynamics and customer relationships.
Showcase Your Leadership Skills: Provide examples of how you have successfully led teams in previous roles. Highlight any experience you have in coaching and training staff, as well as your approach to fostering an inclusive culture.
Prepare for the Interview: Research B&Q's values and their commitment to diversity and inclusion. Be ready to discuss how you would contribute to these values in the role of Showroom Manager, and prepare questions that show your interest in the company.
How to prepare for a job interview at B&Q Limited
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your leadership abilities. Share examples of how you've motivated and supported teams in previous roles, especially in fast-paced environments. Highlight any specific achievements that showcase your ability to lead by example.
✨Understand Customer Service Excellence
Since this role involves promoting products and services, be prepared to discuss your customer service experience. Think of instances where you went above and beyond for customers, and how you trained others to do the same. This will show your commitment to creating a great customer experience.
✨Familiarise Yourself with the Products
Before the interview, take some time to learn about the kitchen and bathroom products B&Q offers. Being knowledgeable about their offerings will not only impress your interviewers but also allow you to speak confidently about how you can help customers with their projects.
✨Emphasise Flexibility and Adaptability
The job requires working on a rota that includes weekends and evenings. Be ready to discuss your flexibility and willingness to adapt to changing schedules. Sharing past experiences where you successfully managed your time in a dynamic environment will strengthen your application.
