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- Tasks: Lead a department, drive customer service, and inspire your team to excel.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, 6.6 weeks holiday, wellness perks, and an award-winning pension scheme.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact.
- Qualifications: Customer service experience and a passion for home improvement are essential.
- Other info: Flexible hours including evenings and weekends; support available during the application process.
The predicted salary is between 28000 - 34000 £ per year.
Overview
Full time/ Part time or Job share – 36.75 hours per week
Permanent
Upto £34,000 (Inclusive of an £0.54 per hour, store specific location allowance) + Bonus + Pension + 6.6 Weeks Holiday
B&Q Sidcup (Building and Tradepoint)
We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.
What\’s the job?
We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too. You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be. You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
What we need:
Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us. You’ve got plenty of customer service experience, along with a love of all things home improvement. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays. And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Department Manager employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding their commitment to customer service and community engagement will help you align your answers during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team or improved customer service, as this will demonstrate your leadership skills and ability to drive results.
✨Tip Number 3
Research the latest trends in home improvement and retail technology. Being knowledgeable about current industry developments will not only impress your interviewers but also show that you're eager to bring innovative ideas to the role.
✨Tip Number 4
Be ready to discuss how you would create a positive team environment. Think about strategies you've used in the past to keep your team engaged and motivated, as this is crucial for the Department Manager role.
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any leadership roles you've held. Emphasise your ability to motivate a team and your passion for home improvement, as these are key aspects of the Department Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Share specific examples of how you've successfully managed teams or improved customer service in previous roles. This is your chance to showcase your personality and ideas.
Showcase Your Ideas: During the application process, think about innovative ideas you could bring to the role. Mention these in your cover letter or CV to demonstrate your proactive approach and ability to think big, which aligns with the company's vision.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a managerial position.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share personal experiences or projects that highlight your love for the industry, as this will resonate well with the company's mission.
✨Demonstrate Team Leadership Skills
Prepare examples of how you've successfully motivated and engaged a team in previous roles. Highlight specific situations where you fostered collaboration and achieved results, as teamwork is crucial for this position.
✨Be Ready to Discuss Customer Service Excellence
Since customer service is a key focus, come prepared with anecdotes that showcase your ability to provide exceptional service. Discuss how you’ve identified customer needs and turned them into opportunities for improvement.
✨Emphasise Flexibility and Adaptability
Given the requirement to cover various store hours, be ready to discuss your flexibility in working hours. Share instances where you adapted to changing circumstances or took on additional responsibilities to support your team.
