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- Tasks: Lead a department, drive customer service, and inspire your team to excel.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, bonus, 6.6 weeks holiday, and wellness perks.
- Why this job: Join a diverse team where your ideas matter and make a real impact on customers' lives.
- Qualifications: Customer service experience and a passion for home improvement are essential.
- Other info: Flexible hours required; support available during the application process.
The predicted salary is between 28800 - 33600 £ per year.
Department Manager - Decor
Full time - 36.75 hours per week
Permanent
Up to £33,600 + Bonus + Pension + 6.6 Weeks Holiday
B&Q Hereford
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.
What’s the job?
We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too. You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be. You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
What we need:
- Positive, hands on, and eager to bring your own ideas to the table.
- Plenty of customer service experience, along with a love of all things home improvement.
- Happy to expand your skills by using new technology and learning new ways of working.
- Flexible – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays.
- Ability to keep a team motivated, engaged, and pulling together as one.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Department Manager employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding their commitment to customer service and home improvement will help you align your answers during the interview, showcasing how your experience fits into their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team or improved customer service, as this will demonstrate your leadership skills and ability to drive results.
✨Tip Number 3
Research current trends in home improvement and retail management. Being knowledgeable about the latest products and technologies can give you an edge in discussions, showing that you're proactive and passionate about the industry.
✨Tip Number 4
Network with current or former employees of B&Q if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any leadership roles you've held. Emphasise your ability to motivate a team and your passion for home improvement, as these are key aspects of the Department Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Share specific examples of how you've successfully managed teams or improved customer service in previous roles. This is your chance to showcase your personality and ideas.
Showcase Your Teamwork Skills: Since teamwork is crucial for this role, include examples in your application that demonstrate your ability to work collaboratively. Highlight any experiences where you’ve led a team or contributed to a group project, especially in a retail environment.
Research B&Q: Familiarise yourself with B&Q's values, mission, and recent initiatives. Understanding their commitment to diversity and inclusion will help you align your application with their culture and show that you’re a good fit for the team.
How to prepare for a job interview at B&Q Limited
✨Show Your Customer Service Skills
As a Department Manager, customer service is key. Be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to spot opportunities to enhance customer experience.
✨Demonstrate Team Leadership
Talk about your experience in motivating and engaging a team. Share instances where you’ve led a team to achieve goals or overcome challenges, showcasing your leadership style and how you foster collaboration.
✨Be Ready to Think Big
The role involves creating a 'store within a store' concept. Come prepared with ideas on how you would innovate and improve the department. Show that you can think creatively and strategically about enhancing the shopping experience.
✨Emphasise Flexibility and Adaptability
Since the job requires covering various shifts, demonstrate your willingness to be flexible. Discuss any previous experiences where you adapted to changing circumstances or took on different roles to support your team.
