At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and drive sales.
- Company: Join B&Q, a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Competitive salary, bonus scheme, generous holiday, and wellness benefits.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact by shaping customer experiences and developing your team's careers.
- Qualifications: Passion for sales, strong leadership skills, and a customer-focused mindset.
The predicted salary is between 41500 - 41500 £ per year.
Full time, Part time or Job Share Permanent Contract - 36.75 Hours per week
Up to £41,500 per annum (Inclusive of £0.90p per hour, store specific location allowance) + Bonus + Pension + 6.6 Weeks Holiday
B&Q Dartford
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service.
What’s the job?
A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.
In this role you will:
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through your shift lead team.
What we need:
Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and “do”.
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
Sales & Service Team Manager in Dartford employer: B&Q Limited
B&Q Dartford is an exceptional employer that prioritises diversity, inclusion, and employee wellbeing, making it a fantastic place to work. As a Sales & Service Team Manager, you will lead a dynamic team in a supportive environment that values your contributions and offers extensive growth opportunities. With a competitive salary, generous benefits including an award-winning pension scheme, and a commitment to creating a positive workplace culture, B&Q ensures that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Team Manager in Dartford
✨Tip Number 1
Network like a pro! Reach out to current employees at B&Q on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Sales & Service Team Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think about how you can showcase your passion for sales and your ability to inspire a diverse team.
✨Tip Number 3
Showcase your personality! During interviews, let your enthusiasm for creating a great customer experience shine through. Remember, B&Q is looking for someone who can lead with energy and passion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the B&Q family.
We think you need these skills to ace Sales & Service Team Manager in Dartford
Some tips for your application 🫡
Show Your Passion for Customers:Make sure to highlight your obsession with customer service in your application. We want to see how you’ve gone above and beyond to create great experiences for customers in the past.
Demonstrate Leadership Skills:As a Sales & Service Team Manager, you'll be leading a diverse team. Share examples of how you've inspired and developed others in your previous roles. We love to see candidates who can motivate and coach their teams!
Be Organised and Thoughtful:We appreciate candidates who are well-planned and organised. In your application, mention how you prioritise tasks and think on your feet, especially in fast-paced environments. This will show us you’re ready for the challenge!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at B&Q Limited
✨Know the Company Inside Out
Before your interview, make sure you research B&Q thoroughly. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Sales & Service Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Obsession
B&Q is all about making every customer count. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that highlight your commitment to exceptional service and how it has positively impacted sales.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, how success is measured in the role, or what challenges the store is currently facing. This shows you're engaged and serious about the position.
