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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and provide excellent customer service.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, flexible hours, wellness benefits, and generous holiday time.
- Why this job: Join a diverse team that values your individuality and offers growth opportunities.
- Qualifications: Great communication skills, teamwork, and a passion for helping customers.
- Other info: Part-time role with shifts available across the week, including weekends.
Overview
Customer Advisor – TradePoint
Part Time – 15 hours per week
Permanent Contract
Shifts available Monday – Sunday, 7am – 10pm
UK Notional hourly rate £12.71 per hour
B&Q Dundee
We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What\’s the job?
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor - TradePoint employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint
✨Tip Number 1
Familiarise yourself with the products and services offered by TradePoint. Understanding the range of items available will help you engage more effectively with customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their home improvement projects. This will help you build confidence in discussing products and services, making it easier to connect with TradePoint members.
✨Tip Number 3
Showcase your ability to work as part of a team by participating in group activities or volunteering. Highlighting your teamwork experience can set you apart, as collaboration is key in a customer-focused environment like TradePoint.
✨Tip Number 4
Be prepared to discuss how you would handle different customer scenarios during the interview. Think of examples where you've successfully built relationships or identified new business opportunities, as this aligns with the role's requirements.
We think you need these skills to ace Customer Advisor - TradePoint
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as communication and relationship-building.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous customer service experience and your ability to work in a team, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with customers or contributed to a team in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at B&Q Limited
✨Show Your Communication Skills
As a Customer Advisor, you'll need to demonstrate your ability to communicate effectively. Practice active listening and be ready to engage in conversations that show you can build relationships with customers.
✨Know the Products
Familiarise yourself with the products and services offered by TradePoint. Being knowledgeable will help you recommend the right solutions to trade members, showcasing your commitment to their needs.
✨Demonstrate Team Spirit
Highlight your experience working in teams. Share examples of how you've collaborated with colleagues to achieve common goals, as teamwork is essential in this role.
✨Be Flexible and Adaptable
Since the role requires working various shifts, express your willingness to adapt to different schedules. Show that you're open to learning and growing within the company, which aligns with their values.