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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and provide excellent customer service.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, flexible hours, wellness benefits, and generous holiday time.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Great communication skills, teamwork, and a passion for helping customers.
- Other info: Part-time role with shifts available across the week, including weekends.
Overview
Customer Advisor – TradePoint
Part Time – 30 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7am – 10pm
UK Notional hourly rate £13.52 per hour (Inclusive of an £0.81 per hour, store specific location allowance)
B&Q Farnborough
We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What\’s the job?
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor - TradePoint employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint
✨Tip Number 1
Familiarise yourself with the TradePoint services and products. Understanding what TradePoint offers will help you engage more effectively with customers and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios with friends or family. This will help you feel more confident in building relationships and addressing customer needs.
✨Tip Number 3
Show your enthusiasm for teamwork and flexibility. Be prepared to discuss examples of how you've successfully worked in a team and adapted to changing situations, as this is crucial for the role.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values can help you align your answers with their mission during the interview, showcasing that you're a good cultural fit.
We think you need these skills to ace Customer Advisor - TradePoint
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position at TradePoint. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or sales roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and relationship-building skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to the TradePoint team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at B&Q Limited
✨Know the Company and Its Values
Before your interview, take some time to research B&Q and understand their mission and values. This will help you align your answers with what they stand for, especially their commitment to diversity and inclusion.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past, highlighting your ability to build relationships and adjust your approach as needed.
✨Demonstrate Your Team Spirit
B&Q values teamwork, so be ready to discuss your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, showing that you're flexible and willing to pitch in.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Think about times when you've successfully resolved issues or identified new business opportunities, and be prepared to share these stories during the interview.