At a Glance
- Tasks: Become a customer expert, assisting with home improvement projects and providing top-notch service.
- Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
- Benefits: Enjoy competitive pay, flexible hours, wellness support, and generous holiday leave.
- Other info: Part-time role with shifts available across the week, including evenings and weekends.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
Overview
Customer Advisor - Checkouts
Part Time - 15 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7am - 10pm
UK Notional hourly rate £12.71 per hour
B&Q Melton Mowbray
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What\'s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\'s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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#J-18808-LjbffrCustomer Advisor - Checkouts in Leicester employer: B&Q Limited
At B&Q Melton Mowbray, we pride ourselves on being an exceptional employer that values diversity, inclusion, and employee wellbeing. As a Checkouts Customer Advisor, you'll enjoy a supportive work culture with ample opportunities for personal growth, competitive benefits including an award-winning pension scheme, and a commitment to helping you thrive in your role while making a positive impact on our customers' home improvement journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Leicester
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the home improvement sector and being able to discuss popular items or trends can really impress during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've helped customers in previous roles. Being able to articulate your experiences will demonstrate your suitability for the Customer Advisor position.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts across weekends and evenings, showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Express your enthusiasm for learning new technologies and processes. Highlighting your eagerness to grow within the company can set you apart from other candidates who may not show the same level of commitment.
We think you need these skills to ace Customer Advisor - Checkouts in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any previous roles that involved home improvement or retail. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping customers and your enthusiasm for home improvement. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Teamwork Skills:In your application, emphasise your ability to work well in a team. Provide examples of how you've collaborated with others to achieve common goals, especially in a retail or customer-focused environment.
Highlight Flexibility and Availability:Since the role requires working on a rota that includes weekends and evenings, make sure to mention your availability clearly in your application. This shows that you are adaptable and willing to meet the company's needs.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with the role of a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. This could include resolving issues, going above and beyond for customers, or creating a positive shopping experience, which is crucial for a role focused on customer interaction.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to support your colleagues, especially in a retail environment.
✨Familiarise Yourself with the Company Values
Research B&Q's values and commitment to diversity and inclusion. Be prepared to discuss how you can contribute to these values and create an inclusive environment for both customers and colleagues.
