Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Part-time role with shifts available Monday to Sunday, 6.00am - 10.00pm.
Join us as a Checkouts Customer Advisor and you’ll be a big part of helping our customers improve their homes. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love.
Overview
- Part time - 20 hours per week
- Permanent Contract
- Shifts available Monday - Sunday, 6.00am - 10.00pm
- UK Notional hourly rate £13.25 per hour (Inclusive of an £0.54 per hour, store specific location allowance)
What’s the job?
As a Checkouts Customer Advisor, you will become an expert advisor and an inspiration for our customers. You will get to know every customer and their home improvement projects. Sales will be important, as well as click & collect, setting up displays, and ensuring your store looks great. You will have the opportunity to be trained in various areas, but providing truly great customer service will be your main aim.
What We Need
You should be happy to help, eager to learn, and a little bit obsessed with home improvement. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits. Our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more! We also provide generous breaks to ensure you’re refreshed and able to perform at your best.
If you require support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond to assist a customer. This will highlight your ability to provide excellent service, which is crucial for the role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being able to speak about how you align with their values can set you apart and show that you're not just looking for any job, but one where you can contribute positively to the team.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what B&Q is looking for in a Customer Advisor - Checkouts. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills related to home improvement. Use specific examples to demonstrate how you've helped customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your passion for helping customers. Mention why you want to work at B&Q and how you align with their values of diversity and inclusion.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great service is key. Prepare examples of how you've successfully assisted customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to handle challenging situations.
✨Be Ready to Discuss Teamwork
B&Q values teamwork, so be prepared to talk about your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, and emphasise your flexibility in adapting to different roles within a team.
✨Familiarise Yourself with B&Q's Values
Research B&Q's mission and values before the interview. Understanding their commitment to diversity, inclusion, and customer satisfaction will help you align your answers with what they are looking for in a candidate. This shows that you're genuinely interested in being part of their team.
