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- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading home improvement retailer dedicated to making homes better.
- Benefits: Enjoy competitive pay, flexible shifts, wellness benefits, and generous holiday time.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork skills are essential.
- Other info: Part-time role with weekend shifts; training provided in various areas.
Part time - 12 hours per week
3 Month Fixed Term Contract
Shifts available Saturday & Sunday, 7.00am - 8.00pm
UK Notional hourly rate £12.48 per hour (Inclusive of an £0.27 per hour, store specific location allowance)
B&Q Swindon
Raising to £12.98 per hour from 1st April (Inclusive of an £0.27 per hour, store specific location allowance)
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor - Checkouts employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement can help you connect with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond to assist a customer. This will highlight your friendly and outgoing nature, which is essential for this role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being able to speak about how you align with these values can set you apart and show that you're a good fit for their team culture.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved sales or home improvement. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping customers and your interest in home improvement. Mention specific skills that align with the job requirements, such as teamwork and adaptability.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully assisted customers in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you enjoy helping others with their home needs.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. This role is all about helping customers, so showcasing your ability to connect with people and resolve issues will be key.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully worked as part of a team. Highlight your flexibility and willingness to support colleagues, especially during busy periods like weekends.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement. Understanding their commitment to diversity and inclusion will help you align your answers with what they stand for, showing that you're a good cultural fit for the company.
