Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become an expert advisor in home improvement, assisting customers with their projects.
- Company: B&Q is dedicated to helping customers create homes they love with confidence and creativity.
- Benefits: Enjoy a competitive salary, generous holidays, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Full-time role with shifts available across the week, including evenings and weekends.
The predicted salary is between 26500 - 35000 £ per year.
Overview
Customer Advisor – Flooring and Tiling Department
Full time- 36.75 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Edinburgh
We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
#LI-ONSITE
#J-18808-Ljbffr
Customer Advisor employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered in the Flooring and Tiling Department. Knowing the ins and outs of what you’ll be advising customers on will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've helped customers in previous roles. Be ready to discuss specific situations where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on great customer service.
✨Tip Number 3
Demonstrate your enthusiasm for home improvement. Whether it’s through personal projects or knowledge of current trends, showing that you’re passionate about the industry can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, expressing your willingness to adapt to the rota will show that you’re a committed team player.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to help others and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in flooring and tiling, as this will resonate well with the hiring team.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, be prepared to talk about your experiences working in a team. Highlight how you contribute to group success and how you handle challenges within a team setting.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement before the interview. Understanding their commitment to diversity and inclusion will help you align your answers with what they stand for, showing that you're a good cultural fit.
