At a Glance
- Tasks: Become a home improvement expert while assisting customers with their projects.
- Company: Join B&Q, a leading retailer dedicated to helping customers create their dream homes.
- Benefits: Enjoy competitive pay, flexible hours, wellness support, and generous holiday leave.
- Other info: Flexible shifts available, including weekends and evenings, to fit your schedule.
- Why this job: Be part of a diverse team that values your contributions and promotes personal growth.
- Qualifications: A friendly attitude, eagerness to learn, and a passion for home improvement are essential.
Overview
Customer Advisor
Part time - 15 hours per week
3 Month Fixed Term Contract
Shifts available Saturday- Sunday, 05.15am - 21.45pm
UK Notional hourly rate £13.52 per hour (Inclusive of an 0.81p per hour, store specific location allowance)
B&Q Romford
We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\'s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\'s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-ONSITE
Customer Advisor in Brighton employer: B&Q Limited
At B&Q Redhill, we pride ourselves on being an exceptional employer that values diversity, inclusion, and employee wellbeing. As a Customer Advisor, you'll enjoy a supportive work culture with access to extensive training opportunities, competitive benefits including an award-winning pension scheme, and a commitment to helping you grow both personally and professionally. Join us in creating inspiring home improvement experiences for our customers while being part of a team that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Brighton
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement can help you stand out during the interview, as it shows your genuine interest in the role and the company.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond to help someone, as this will resonate well with the values of a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, showing your willingness to adapt can make you a more attractive candidate.
✨Tip Number 4
Highlight your teamwork experience. B&Q values collaboration, so sharing instances where you've successfully worked in a team can demonstrate that you're a good fit for their culture.
We think you need these skills to ace Customer Advisor in Brighton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV:Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to help others and work in a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you enjoy helping others with their home-related queries.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to assist customers, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment and support your colleagues.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on employee wellbeing. Being able to articulate how your values align with theirs will show that you're a good fit for the company culture.
