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- Tasks: Become a home improvement expert, assisting customers with their projects and ensuring a great store experience.
- Company: B&Q is dedicated to helping customers create homes they love, fostering creativity and confidence.
- Benefits: Enjoy a competitive salary, generous holiday, wellness perks, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions matter and you can grow your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Part-time role with shifts available evenings and weekends; training provided for specific skills.
Part time - 25 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 4pm - 10.00pm
UK Notional hourly rate £12.21 per hour, raising to £12.71 per hour from 1st April.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
What's the job?
Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement can help you stand out as a knowledgeable candidate who can genuinely assist customers.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the interview, demonstrate your ability to connect with people and provide excellent service.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include evenings and weekends, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn new skills, especially those related to the role, like paint-mixing and stock management. This shows that you're not just looking for a job, but are genuinely interested in growing within the company.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Advisor does. Highlight key responsibilities such as customer service, sales, and teamwork in your application.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that showcase your ability to help others and work in a team.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for home improvement and your eagerness to learn. Mention specific examples of how you have provided excellent customer service in the past.
Showcase Your Flexibility: Since the role requires working evenings, weekends, and bank holidays, make sure to mention your availability and willingness to work flexible hours in your application.
How to prepare for a job interview at B&Q Limited
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues.
✨Familiarise Yourself with the Company
Research B&Q and understand their mission and values. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their goals.
