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- Tasks: Help customers find what they need and keep the store stocked with exciting products.
- Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
- Benefits: Enjoy a competitive salary, flexible hours, wellness benefits, and generous holiday time.
- Why this job: Join a diverse team that values your input and supports your growth in a fun environment.
- Qualifications: Great communication skills, teamwork spirit, and a willingness to learn new technologies.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for skill development.
Part Time - 17.25 to 23 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7am - 10pm
UK Notional hourly rate £12.21 per hour, raising to £12.71 from April 1st
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Stock Flow Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.
What we need:
- A great communicator who can think clearly and make sound plans no matter how busy things get.
- You’re an organised and analytical thinker, and you know how to keep things simple.
- You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding how they aim to inspire customers to create a home they love will help you align your answers during the interview, showcasing your enthusiasm for their goals.
✨Tip Number 2
Highlight your teamwork skills. Since the role requires collaboration with colleagues, think of specific examples from your past experiences where you successfully worked as part of a team to achieve a common goal.
✨Tip Number 3
Be prepared to discuss your organisational and analytical thinking. Consider scenarios where you had to manage multiple tasks or solve problems efficiently, as these skills are crucial for the Customer Advisor position.
✨Tip Number 4
Show your willingness to learn new technologies and processes. Mention any previous experiences where you adapted to new tools or systems quickly, as this will demonstrate your flexibility and eagerness to grow within the role.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise your communication skills, teamwork, and any experience in retail or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to work in a team. Mention specific examples of how you've contributed to a positive customer experience in the past.
Highlight Flexibility: Since the role requires working on a rota that includes weekends and evenings, make sure to mention your availability and willingness to work flexible hours in your application.
Showcase Your Organisational Skills: In your application, provide examples of how you have successfully managed tasks or projects in a busy environment. This will demonstrate your organisational and analytical thinking abilities, which are crucial for the role.
How to prepare for a job interview at B&Q Limited
✨Show Your Communication Skills
As a Customer Advisor, you'll need to demonstrate your ability to communicate effectively. Prepare examples of how you've successfully interacted with customers or colleagues in the past, showcasing your clear thinking and planning skills.
✨Highlight Teamwork Experience
Since teamwork is crucial for this role, think of instances where you've collaborated with others to achieve a common goal. Be ready to discuss how you support your colleagues and contribute to a positive team environment.
✨Demonstrate Organisational Skills
Being organised is key in a busy retail environment. Share specific examples of how you've managed multiple tasks or projects efficiently, especially under pressure. This will show that you can keep things simple and effective.
✨Express Willingness to Learn
B&Q values employees who are eager to expand their skills. Be prepared to talk about any new technologies or methods you've learned in previous roles, and express your enthusiasm for gaining new skills, such as obtaining a forklift licence.
