At a Glance
- Tasks: Become a customer expert, guiding home improvement projects and ensuring great service at checkouts.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness support, and shopping discounts.
- Other info: Flexible shifts available, with opportunities for personal growth and a supportive team culture.
- Why this job: Make a real difference in customers' lives while developing your skills in a fun environment.
- Qualifications: Friendly, eager to learn, and passionate about helping others with home improvements.
The predicted salary is between 27300 - 27300 £ per year.
Part Time - 12-20 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £13.10 per hour
B&Q Coventry Brandon Road
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Coventry employer: B&Q Limited
At B&Q Coventry, we pride ourselves on being an excellent employer that values diversity and inclusivity, ensuring every team member feels they belong. With a strong focus on employee wellbeing, we offer a competitive salary alongside an award-winning pension scheme, generous holiday allowance, and various wellness benefits. Join us as a Customer Advisor - Checkouts, and you'll not only enhance your skills in a supportive environment but also play a vital role in helping customers create their dream homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for helping others, which is key for a Customer Advisor role.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Since you'll be working in a flexible environment, prepare to discuss how you collaborate with others and adapt to different situations. Teamwork is essential at B&Q, so let them know you’re a team player!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, which is exactly what B&Q is looking for in a Checkouts Customer Advisor.
We think you need these skills to ace Customer Advisor - Checkouts in Coventry
Some tips for your application 🫡
Show Your Passion for Home Improvement:When writing your application, let us see your enthusiasm for home improvement! Share any personal projects or experiences that highlight your interest. This will help us understand why you’d be a great fit for the Checkouts Customer Advisor role.
Be Friendly and Approachable:Since customer service is key, make sure your application reflects your friendly personality. Use a warm tone and include examples of how you've helped others in the past. We want to know you’re someone who gets a buzz from assisting customers!
Highlight Your Teamwork Skills:We love team players! In your application, mention any experiences where you’ve worked well with others. Whether it’s in a job or a group project, showing that you can collaborate effectively will make you stand out to us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff About Home Improvement
Brush up on some basic home improvement knowledge before your interview. Familiarise yourself with common DIY projects and products that B&Q offers. This will not only show your enthusiasm for the role but also help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This is crucial for a Customer Advisor role, so be ready to share those stories!
✨Be Ready for Teamwork Questions
Since teamwork is key in this role, expect questions about how you work with others. Have a few examples ready that highlight your ability to collaborate and support your colleagues, especially in busy environments.
✨Flexibility is Key
Make sure to express your willingness to work flexible hours, including weekends and evenings. Companies like B&Q appreciate candidates who are adaptable, so let them know you're on board with the rota!
