At a Glance
- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 27100 - 27100 € per year.
Overview
Full Time 36.75 hours per week Permanent Contract Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £13.10 per hour B&Q Colchester.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who knows every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor in Colchester employer: B&Q Limited
At B&Q Colchester, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a Customer Advisor, you'll not only enjoy a competitive salary and an award-winning benefits package, but you'll also be part of a supportive team that encourages personal growth and development in a vibrant work environment. With flexible shifts and generous breaks, we ensure that our colleagues feel valued and empowered to deliver exceptional customer service while pursuing their passion for home improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Colchester
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being a Customer Advisor.
✨Tip Number 2
Practice your people skills! As a Customer Advisor, you'll be interacting with customers all day. Try role-playing common customer scenarios with friends or family to boost your confidence and refine your approach to providing excellent service.
✨Tip Number 3
Show your passion for home improvement! Whether it's sharing your own DIY projects or discussing trends in home decor, let your enthusiasm shine through during interviews. This will help you stand out as someone who truly fits the B&Q culture.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team. Don't miss out on the chance to be part of something great!
We think you need these skills to ace Customer Advisor in Colchester
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers create their dream homes.
Be Friendly and Approachable:Since the role is all about customer service, make sure your application reflects your friendly personality. Use a warm tone and include examples of how you've helped others in the past. We’re looking for someone who can connect with our customers, so let us see that side of you!
Highlight Your Team Spirit:Teamwork is key at B&Q, so don’t forget to mention your experience working in teams. Share stories that demonstrate your ability to collaborate and support your colleagues. We want to know that you can thrive in a team environment while also being flexible with your schedule.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and passion in the right format. Plus, it helps us keep track of your application better!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, brush up on home improvement basics and B&Q's offerings. Familiarise yourself with common customer queries and solutions. This will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Show Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will demonstrate your friendly and outgoing nature.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work various shifts, including weekends and evenings. Highlight any previous experience working in flexible roles, as this shows you're adaptable and ready to meet the needs of the team.
✨Embrace Learning Opportunities
Express your eagerness to learn new skills, like paint-mixing or stock management. Share any relevant experiences where you've quickly picked up new technologies or processes. This will show that you're not just a great fit for the role now, but also for future growth within the company.
